Onsite IT Support Analyst — Customer Service & Asset Mgmt

Accenture PLC; New York (NY); On-site; USD 52,000 - 87,000; Full time

Job summary

Accenture is seeking an IT Technical Support Senior Analyst to keep technology running smoothly for both internal and client-facing needs. This role operates in the Manhattan West, NY office and leverages a range of IT support skills, including incident handling and asset management, to deliver reliable technology services.

You will join a team that values proactive problem solving, customer advocacy, and efficient operation of IT processes, with opportunities to work across local and global

Qualifications

• At least 1 year of customer support experience in Windows environments.
• Experience with enterprise ticketing and asset tracking systems.
• Strong in-person customer interaction and problem solving.
• Proficient with Microsoft Office: Outlook, Excel, Word, PowerPoint.

Responsibilities

• Influence the customer experience for technology interactions in the local office.
• Manage IT incidents and service requests within SLAs; coordinate with local/global teams.
• Provide IT support for events and VIP meetings as needed.
• Maintain knowledge of IT products and services.
• Collaborate with local and global teams to ensure seamless service.

Skills

Customer support

Windows environment

Face-to-face interaction

Troubleshooting

MS Office suite

Education

High School Diploma/GED

Tools

Ticketing system

Asset tracking system

Remedy/ServiceNow

Job description

Accenture is seeking an IT Technical Support Senior Analyst to keep technology running smoothly for both internal and client-facing needs. This role operates in the Manhattan West, NY office and leverages a range of IT support skills, including incident handling and asset management, to deliver reliable technology services.

You will join a team that values proactive problem solving, customer advocacy, and efficient operation of IT processes, with opportunities to work across local and global