Onsite IT Support & Service Desk Analyst

Accenture PLC; Atlanta (GA); On-site; USD 25,000 - 47,000; Full time

Job summary

Accenture PLC in Atlanta is seeking an IT Technical Support Analyst to help keep technology running smoothly for employees and customers, joining our Solution Bars team of IT support advisors.

This role focuses on incident management, asset management, and customer relationship management, with onsite work at the Atlanta Piedmont Center and no remote option. You will collaborate with local and global teams to deliver excellent service.

Qualifications

• Minimum 1 year of experience with Customer Technical Support.
• Minimum 1 year of experience with Customer Experience Management.
• Minimum 1 year of experience in Service Desk or Desktop Support.
• Minimum 1 working with ITIL software such as ServiceNow or Remedy.
• Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex.
• Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience.
• Strong communication skills to interface with non-technical stakeholders, senior leadership and executives.
• High School Diploma/GED

Responsibilities

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives.
• Management of effective operational IT incident, problem and service requests, driving resolution and root cause analysis within SLA’s.
• Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events when required.
• Provision of IT support for custom requests as directed.
• Ensure knowledge of product and services delivered from area of responsibility.
• Demonstrate understanding of CIO IT Products and Services; communicate use cases.
• Proactively suggest cost-efficient service improvements.
• Gather feedback on products and services and elevate to leadership.

Skills

Customer Technical Support

Customer Experience Management

Service Desk

ITIL

Collaboration Tools

Windows/macOS/O365 Support

Education

High School Diploma/GED

Tools

ServiceNow

Remedy

Job description

Accenture PLC in Atlanta is seeking an IT Technical Support Analyst to help keep technology running smoothly for employees and customers, joining our Solution Bars team of IT support advisors.

This role focuses on incident management, asset management, and customer relationship management, with onsite work at the Atlanta Piedmont Center and no remote option. You will collaborate with local and global teams to deliver excellent service.