Onsite IT Specialist: Windows, Servers & Networking

Halma p.l.c; Marana, Northern (AZ, KY); Hybrid; USD 48,000 - 70,000; Full time

Job summary

Alicat Scientific, Inc. in Tucson, AZ, is seeking a mid-level IT Associate to provide reliable onsite IT support and contribute to IT infrastructure improvements.

You’ll work with end users, servers, and network systems in a manufacturing environment, diagnosing issues and implementing solutions with limited supervision. Responsibilities include administering Active Directory, DNS/DHCP, Windows Server, VPN, and Microsoft 365.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or 3–5 years of progressive IT support experience
• Strong working knowledge of Windows 10/11 and Microsoft 365 administration and support
• Hands-on experience supporting Windows Server environments and Active Directory
• Solid understanding of networking fundamentals including TCP/IP, DNS, and DHCP
• Demonstrated ability to independently troubleshoot and resolve technical issues
• Experience using ticketing systems and maintaining technical documentation
• Strong customer service, communication, and organizational skills
• Ability to prioritize work in a fast-paced, onsite manufacturing environment

Responsibilities

• Serve as a primary onsite IT support resource for Windows-based desktops, laptops, peripherals, and Microsoft 365 services
• Independently diagnose, troubleshoot, and resolve complex hardware, operating system, application, server, and network connectivity issues
• Administer and support Windows Server infrastructure including Active Directory, file services, DNS, and DHCP
• Support and troubleshoot wired and wireless networking, VPN connectivity, and remote access solutions
• Perform system and device deployment, imaging, software installation, patching, and lifecycle management
• Manage and resolve IT support tickets with accurate and timely documentation
• Identify recurring issues and recommend or implement process, configuration, or infrastructure improvements
• Assist with server, network, and endpoint maintenance, upgrades, and IT projects
• Ensure adherence to IT policies, security standards, and change management procedures
• Collaborate with IT team members, vendors, and internal stakeholders
• Communicate technical information clearly to non-technical users
• Support production-floor and engineering systems as required in a manufacturing environment
• Participate in after-hours maintenance windows or on-call rotations as required

Skills

Customer service

Communication

Analytical thinking

Organizational skills

Team collaboration

Troubleshooting

Onsite IT support

Education

Associate degree in Information Technology or related field

3–5 years IT support experience

Tools

Windows Server

Active Directory

DNS

DHCP

VPN

Microsoft 365

Imaging/ deployment

IT ticketing systems

Job description

Alicat Scientific, Inc. in Tucson, AZ, is seeking a mid-level IT Associate to provide reliable onsite IT support and contribute to IT infrastructure improvements.

You’ll work with end users, servers, and network systems in a manufacturing environment, diagnosing issues and implementing solutions with limited supervision. Responsibilities include administering Active Directory, DNS/DHCP, Windows Server, VPN, and Microsoft 365.