Technical Sales & Applications Engineer

Alicat Scientific, Inc.; Tucson (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with match

Paid holidays

Tuition reimbursement

Earned PTO

Parental Leave

Job summary

Alicat Scientific, Inc. in Tucson, Arizona is seeking a Technical Sales & Support Engineer to be the go-to technical advisor for customers and a sales partner across the life cycle. You’ll quote, guide product selection, and troubleshoot complex applications to drive revenue and ensure customer success.

The role is on-site, collaborates with engineering, production, and marketing, and requires strong communication skills and a technical background. On-site work schedule applies.

Qualifications

• Bachelor’s degree in Engineering, Physics, or related STEM field is a plus.
• Detail-oriented with strong written and verbal communication skills.
• Experience or interest in fluid control, instrumentation, or automation.
• Familiarity with aerospace, bioprocessing, chemistry, environmental science, semiconductor tech, or optical sciences is a plus.
• Bonus if you’ve worked in technical sales, customer support, or application engineering.

Responsibilities

• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
• Qualify customer needs and recommend tailored solutions.
• Build accurate, application-specific quotes and follow up to drive conversions.
• Support OEMs and distribution partners with quoting and technical guidance.
• Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and chemical incompatibilities.
• Remotely diagnose and resolve complex communication errors by investigating hardware issues and software-based networking problems.
• Accurately enter and manage sales and service orders to ensure smooth processing and timely fulfillment.
• Maintain CRM records to support clear communication, order tracking, and history management.
• Collaborate with internal teams to ensure customer requirements are captured and executed correctly.
• Work closely with engineering, production, and marketing teams to ensure customer satisfaction and product alignment.
• Contribute to product documentation and marketing content to enhance customer understanding.

Skills

Technical sales

Customer support

Communication skills

Education

Bachelor’s degree in Engineering, Physics, or related STEM field

Job description

Alicat Scientific, Inc. in Tucson, Arizona is seeking a Technical Sales & Support Engineer to be the go-to technical advisor for customers and a sales partner across the life cycle. You’ll quote, guide product selection, and troubleshoot complex applications to drive revenue and ensure customer success.

The role is on-site, collaborates with engineering, production, and marketing, and requires strong communication skills and a technical background. On-site work schedule applies.