Onsite IT Specialist — Windows & Network Support

Alicat Scientific, Inc.; Tucson (AZ); Presencial; USD 33 000 - 37 000; Tempo integral

Resumo da oferta

Alicat Scientific, Inc. in Marana, Arizona, is seeking an IT Associate to provide reliable onsite IT support while helping improve the stability, security, and efficiency of our manufacturing IT environment.

You will work with Windows 10/11, Microsoft 365, Active Directory, servers, and networking to keep end users productive and systems secure. This role involves limited supervision, ticketing, and participation in after-hours maintenance as needed.

Qualificações

• Associate degree in IT or related field or 3–5 years IT support experience.
• Strong Windows 10/11 and Microsoft 365 administration.
• Experience with Windows Server and Active Directory.
• Networking basics: TCP/IP, DNS, DHCP.
• Experience with ticketing systems and documenting work.
• Excellent communication and customer service.
• Ability to prioritize in onsite manufacturing environment.

Responsabilidades

• Provide onsite IT support for Windows desktops and Microsoft 365.
• Diagnose and resolve hardware, OS, server, and network issues.
• Manage Windows Server infrastructure including Active Directory.
• Support wired/wireless networking and VPN connectivity.
• Deploy systems, imaging, patching, lifecycle management.
• Handle IT tickets with accurate documentation.
• Identify recurring issues and propose improvements.
• Assist with IT projects and maintenance.
• Ensure IT policies and security standards adherence.
• Collaborate with vendors and stakeholders.
• Explain technical information to non-technical users.
• Support production-floor systems as needed.
• Participate in after-hours maintenance or on-call rotations.

Conhecimentos

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Ticketing systems

Documentation

Customer service

Onsite manufacturing

Formação académica

Associate degree in IT or related field

Ferramentas

Hyper-V

VMware

ERP systems

Endpoint management tools

Descrição da oferta de emprego

Alicat Scientific, Inc. in Marana, Arizona, is seeking an IT Associate to provide reliable onsite IT support while helping improve the stability, security, and efficiency of our manufacturing IT environment.

You will work with Windows 10/11, Microsoft 365, Active Directory, servers, and networking to keep end users productive and systems secure. This role involves limited supervision, ticketing, and participation in after-hours maintenance as needed.