Onsite IT Helpdesk Specialist — On-Call, Growth & Perks

Halo Industries, Inc.; Santa Clara, Northern (CA, KY); Híbrido; USD 90.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off

Life Insurance

Family Leave

Free Food & Snacks

Stock Option Plan

Annual Bonus Plan eligible

Short Term & Long Term Disability

Descripción de la vacante

Halo Industries is seeking a motivated IT Helpdesk Support to join our on-site IT team in Santa Clara, CA. You will provide first-line technical support to users, handle onboarding/offboarding, and escalate complex issues to specialist teams. The role requires after-hours availability and an onsite presence.

The ideal candidate has an Associate's degree in IT/CS and 5 years in IT, with strong knowledge of Windows, macOS, G-Suite, and basic networking. Jira and Zendesk experience is a plus.

Formación

• Associate's degree in IT, CS or related field.
• 5 years of experience in IT or related field.
• Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite.
• Familiarity with troubleshooting hardware and basic networking (TCP/IP, DNS, DHCP).
• Ability to work after hours, if needed.

Responsabilidades

• Provide first-line IT support to users and resolve IT issues.
• Onboard, offboard and manage user accounts.
• Escalate complex problems to specialist IT teams.
• Support onsite operations and be available for after-hours shifts.

Conocimientos

IT Support

Windows

macOS

Google Workspace / G-Suite

Networking basics

On-call availability

Educación

Associate's degree in IT / CS

Bachelor's degree in IT / CS

Herramientas

Jira

Zendesk

Active Directory

Descripción del empleo

Halo Industries is seeking a motivated IT Helpdesk Support to join our on-site IT team in Santa Clara, CA. You will provide first-line technical support to users, handle onboarding/offboarding, and escalate complex issues to specialist teams. The role requires after-hours availability and an onsite presence.

The ideal candidate has an Associate's degree in IT/CS and 5 years in IT, with strong knowledge of Windows, macOS, G-Suite, and basic networking. Jira and Zendesk experience is a plus.