Onsite IT Support & Systems Specialist (Manufacturing)

Jones Grove IT Recruiting; Kernersville (NC); On-site; USD 63,000 - 77,000; Full time

Job summary

Jones Grove IT Recruiting is assisting a growing manufacturer in the Winston-Salem, NC area by recruiting an IT Support Analyst. This role is the primary onsite IT resource for the facility, combining end-user support, Microsoft administration, basic network troubleshooting, and warehouse technology.

You’ll work independently with support from the broader IT team and may travel to other locations. Experience with Windows, Active Directory, Microsoft 365, Exchange, Teams, ERP like SAP Business

Qualifications

• Three or more years of experience in desktop support, IT operations, systems support, or a similar position.
• Hands-on experience supporting Windows computers, printers, mobile devices, and end users.
• Working knowledge of Active Directory, Microsoft 365, Exchange, Teams, and cloud-based authentication.
• Understanding of networking fundamentals, including switches, firewalls, TCP/IP, and connectivity troubleshooting.
• Ability to investigate problems independently and determine when an issue should be escalated.
• Strong communication skills and the ability to work with employees at different technical levels.
• Comfortable working in both office and manufacturing or warehouse areas.
• Willingness to learn new applications, processes, and technologies.
• Dependable, organized, and able to manage competing priorities without constant supervision.

Responsibilities

• Provide onsite support for desktops, laptops, printers, phones, scanners, handheld devices, and other workplace technology.
• Manage user accounts, access, and authentication through Active Directory and Microsoft cloud platforms
• Support Microsoft 365, Exchange, Teams, and related collaboration tools
• Troubleshoot local network, connectivity, switch, firewall, and device issues
• Support warehouse and manufacturing employees with the technology used in daily operations
• Learn and support business systems such as SAP Business One and warehouse management software
• Coordinate with corporate IT on larger infrastructure issues and technical projects
• Help bring additional company locations onto the corporate network and domain
• Track IT equipment and maintain accurate asset information
• Document processes and help employees follow established IT procedures
• Provide occasional after-hours support when business operations require it
• Travel periodically to other company locations

Skills

Active Directory

Microsoft 365

Windows desktop support

Network troubleshooting

Warehouse technology

SAP Business One

End-user support

Onsite support

Tools

SAP Business One

Microsoft Exchange

Teams

Job description

Jones Grove IT Recruiting is assisting a growing manufacturer in the Winston-Salem, NC area by recruiting an IT Support Analyst. This role is the primary onsite IT resource for the facility, combining end-user support, Microsoft administration, basic network troubleshooting, and warehouse technology.

You’ll work independently with support from the broader IT team and may travel to other locations. Experience with Windows, Active Directory, Microsoft 365, Exchange, Teams, ERP like SAP Business