IT Support Analyst - End-User & Networking

Compunnel, Inc.; Florence (KY); On-site; USD 52,000 - 65,000; Full time

Job summary

Compunnel, Inc. is seeking an experienced IT Support Specialist to resolve Level 1/2 incidents and fulfill service requests for end users in a manufacturing environment. You will understand Safe Work Permit processes and support IT infrastructure and printers on site in Florence, KY.

The role emphasizes strong customer service, coordination with IT Service Desk, and contributing to project support for IT/OT integration and new technologies. Travel may be limited to facility sites as needed.

Qualifications

• Strong knowledge of Windows platforms: Windows 10 and 11.
• Strong knowledge of networking concepts such as TCP/IP.
• Hands-on knowledge of HP, Xerox, Ricoh, Zebra printers and copiers.
• 5+ years in IT industry.
• Experience in a manufacturing or laboratory facility.
• Windows Server 2019 and 2022.
• Mobile Device Management experience.
• Project Coordination experience.

Responsibilities

• Provisions and maintains end-user computing equipment per policy.
• Maintains network printers and conference room equipment.
• Pilots image deployment updates with IT Endpoint Engineering.
• Communicates planned IT maintenance and outage notifications.
• Escalates incidents per IT Incident Response procedures.
• Monitors open support requests for resolution.
• Creates and maintains knowledge base and fixes documentation.
• Supports deployment of new technologies (Digital Plant, IMM, PI, MES, LIMS).
• Supports IT procurement and goods receipt for IT/Manufacturing projects.
• Assists in tracking IT assets at manufacturing locations.
• Coordinates maintenance and change requests for facility services.
• Helps IT Infrastructure with monitoring, change, and incident response.
• Supports IT Security with vulnerability and incident response.

Skills

Windows 10/11

TCP/IP networking

Mobile Device Management

Project Coordination

Tools

HP printers

Xerox printers

Ricoh printers

Zebra printers

Windows Server 2019

Windows Server 2022

Job description

Compunnel, Inc. is seeking an experienced IT Support Specialist to resolve Level 1/2 incidents and fulfill service requests for end users in a manufacturing environment. You will understand Safe Work Permit processes and support IT infrastructure and printers on site in Florence, KY.

The role emphasizes strong customer service, coordination with IT Service Desk, and contributing to project support for IT/OT integration and new technologies. Travel may be limited to facility sites as needed.