Onsite IT Support Specialist – Manufacturing & SAP

Jones Grove IT Recruiting; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Jones Grove is seeking an IT Support Analyst to serve as the primary onsite resource at the Winston-Salem facility. You will handle end-user support, Windows environments, AD/M365, and basic network issues while interacting with manufacturing staff.

You’ll join a broader IT team but work independently, own tasks, document procedures, and participate in cross-location projects as the company expands.

Qualifications

• Three or more years of experience in desktop support or IT operations.
• Hands-on experience supporting Windows devices, printers, mobile devices, and end users.
• Knowledge of Active Directory, Microsoft 365, Exchange, Teams, and cloud authentication.
• Networking fundamentals including switches, firewalls, TCP/IP, and connectivity troubleshooting.
• Ability to investigate problems independently and escalate when needed.
• Strong communication and ability to work with employees at different technical levels.
• Willingness to work in office and manufacturing/warehouse areas.

Responsibilities

• Provide onsite support for desktops, laptops, printers, phones, scanners, handheld devices, and other workplace technology.
• Manage user accounts, access, and authentication through Active Directory and Microsoft cloud platforms.
• Support Microsoft 365, Exchange, Teams, and related collaboration tools.
• Troubleshoot local network, connectivity, switch, firewall, and device issues.
• Support warehouse and manufacturing employees with the technology used in daily operations.
• Learn and support business systems such as SAP Business One and warehouse management software.
• Coordinate with corporate IT on larger infrastructure issues and technical projects.
• Help bring additional company locations onto the corporate network and domain.
• Track IT equipment and maintain accurate asset information.
• Document processes and help employees follow established IT procedures.
• Provide occasional after-hours support when business operations require it.
• Travel periodically to other company locations.

Skills

Desktop support

Active Directory

Microsoft 365

Network troubleshooting

End-user support

Communication

Independent worker

Tools

SAP Business One

VOIP systems

Job description

Jones Grove is seeking an IT Support Analyst to serve as the primary onsite resource at the Winston-Salem facility. You will handle end-user support, Windows environments, AD/M365, and basic network issues while interacting with manufacturing staff.

You’ll join a broader IT team but work independently, own tasks, document procedures, and participate in cross-location projects as the company expands.