Onsite IT Service & Desktop Support Technician

BridgeView; Portland (ME); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

4% 401(k) match

Calm app subscription

Job summary

BridgeView is seeking an IT Service Operations & Support Technician in Westbrook, ME. This onsite role is crucial for managing IT support and ensuring smooth operations of workplace technologies. Candidates should have 2+ years of IT help desk experience, supporting Microsoft 365 tools and understanding basic networking. The company offers excellent benefits including health coverage effective immediately, a 401(k) with a 4% match, and various voluntary benefits to support employee wellness and financial health.

Qualifications

• 2+ years of IT help desk or service desk experience in a production environment.
• Hands-on experience supporting Microsoft 365 and modern workplace tools.
• Knowledge of basic networking concepts including IP addressing and DNS.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests.
• Image, configure, and deploy laptop computers to end users.
• Troubleshoot and resolve hardware, software, network, and access issues.

Skills

IT help desk experience

Microsoft 365 support

Basic networking concepts

Communication skills

Problem-solving skills

Tools

ServiceNow

Zendesk

Job description

BridgeView is seeking an IT Service Operations & Support Technician in Westbrook, ME. This onsite role is crucial for managing IT support and ensuring smooth operations of workplace technologies. Candidates should have 2+ years of IT help desk experience, supporting Microsoft 365 tools and understanding basic networking. The company offers excellent benefits including health coverage effective immediately, a 401(k) with a 4% match, and various voluntary benefits to support employee wellness and financial health.