Desktop Support Technician

Prestige Staffing; Wakefield (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Training and professional development

Competitive benefits package

Job summary

A staffing agency is seeking a Desktop Support Technician for their Wakefield team. The ideal candidate will have 2+ years experience in desktop support, proficiency in Windows administration and Microsoft 365, and strong troubleshooting skills. Responsibilities include providing hands-on support for hardware and software, troubleshooting desktop and networking issues, and ensuring effective communication with users. The position offers a competitive benefits package and opportunities for professional growth.

Qualifications

• 2+ years in desktop support or similar IT role.
• Working knowledge of Microsoft 365 administration.
• Foundational networking knowledge (IP addressing, DNS, DHCP).
• Strong diagnostic and troubleshooting instincts.
• Effective communication skills with end-users.

Responsibilities

• Provide hands-on support for hardware and software issues.
• Troubleshoot Windows desktops and peripherals.
• Support Microsoft 365 accounts and common issues.
• Diagnose basic network connectivity issues.
• Set up and deploy end-user systems.

Skills

Desktop support

Windows administration

Networking fundamentals

Microsoft 365 administration

Communication skills

Tools

Active Directory

Ticketing systems

Job description

Desktop Support Technician

We're looking for a well-rounded Desktop Support Technician to join our on-site team in Wakefield. This isn't a "restart it and elevate" position - we need someone comfortable working across desktop support, Windows administration, networking fundamentals, and the Microsoft 365 ecosystem. You'll handle Tier 1 issues efficiently and have the skills to dig into more advanced problems without needing your hand held, while knowing when to call for backup.

What You'll Do

• Provide hands-on support for hardware, software, and connectivity issues
• Troubleshoot Windows desktops, laptops, and peripherals – including driver issues, OS problems, and application conflicts
• Support and administer Microsoft 365 accounts, licenses, and common issues (Outlook, Teams, OneDrive, SharePoint basics)
• Diagnose basic network issues – connectivity, DNS, DHCP, VPN, printer mapping
• Set up, configure, and deploy end-user systems
• Document support activities thoroughly and accurately
• Escalate appropriately, but take ownership of issues within your scope

What You Bring

• 2+ years in desktop support, help desk, or a similar IT role
• Working knowledge of Microsoft 365 administration (user management, basic troubleshooting)
• Foundational networking knowledge – you understand IP addressing, DNS, DHCP, and can use basic tools (ping, tracert, ipconfig) effectively
• Strong diagnostic instincts – you troubleshoot methodically, not randomly
• Communication skills that work with both end-users and technical teams

Nice to Have

• Experience with Active Directory (password resets, group membership, basic account management)
• Familiarity with ticketing systems (Zendesk, ServiceNow, Freshdesk, etc.)

What We Offer

• Growth opportunities within the organization
• Training and professional development support
• Competitive benefits package

Base pay range

$50,000.00/yr - $75,000.00/yr

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology