Help Desk

BridgeView; Portland (ME); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

4% 401(k) match

Calm app subscription

Job summary

BridgeView is seeking an IT Service Operations & Support Technician in Westbrook, ME. This onsite role is crucial for managing IT support and ensuring smooth operations of workplace technologies. Candidates should have 2+ years of IT help desk experience, supporting Microsoft 365 tools and understanding basic networking. The company offers excellent benefits including health coverage effective immediately, a 401(k) with a 4% match, and various voluntary benefits to support employee wellness and financial health.

Qualifications

• 2+ years of IT help desk or service desk experience in a production environment.
• Hands-on experience supporting Microsoft 365 and modern workplace tools.
• Knowledge of basic networking concepts including IP addressing and DNS.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests.
• Image, configure, and deploy laptop computers to end users.
• Troubleshoot and resolve hardware, software, network, and access issues.

Skills

IT help desk experience

Microsoft 365 support

Basic networking concepts

Communication skills

Problem-solving skills

Tools

ServiceNow

Zendesk

Job description

IT Service Operations & Support Technician

Location

Westbrook, ME (Onsite)

Benefits

Medical, Dental & Vision, 4% match on 401(k), Life Insurance, Short & Long-Term Disability, employee perks, and more (detailed below).

Job Overview

We are seeking an IT Service Operations & Support Technician to join a fast-paced, onsite support team in Westbrook, ME. This role serves as the frontline for IT support, ensuring smooth day-to-day operation of workplace technologies and delivering high-quality service to end users. The ideal candidate brings a strong customer service mindset, hands-on troubleshooting experience, and the ability to manage multiple priorities in a production environment.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests
• Image, configure, and deploy laptop computers to end users
• Organize and maintain IT hardware inventory at the Westbrook facility
• Troubleshoot and resolve hardware, software, network, and access issues
• Support Microsoft 365 environment including Teams, OneDrive, and SharePoint
• Provide endpoint support for Windows and iOS devices, including Intune-managed systems
• Manage user accounts, onboarding tasks, and MFA support via Entra ID/Azure AD
• Maintain accurate documentation, tickets, and knowledge base articles
• Track IT assets and assist with hardware lifecycle management

Experience Required

• 2+ years of IT help desk or service desk experience in a production environment
• Hands-on experience supporting Microsoft 365 and modern workplace tools
• Knowledge of basic networking concepts (IP addressing, VLANs, Wi-Fi, DNS/DHCP, VPN)
• Experience with Microsoft Entra ID / Active Directory (user and group management)
• Familiarity with ITSM tools such as ServiceNow, Zendesk, or similar
• Experience with remote support tools and ticketing systems
• Exposure to endpoint management solutions (Intune preferred)
• Strong communication, customer service, and problem-solving skills
• Ability to prioritize and manage tasks independently in a fast-paced setting

Benefits

BridgeView makes it easy to say “yes” to joining our team by providing exceptional benefits, with national Medical, Dental, Vision, Teladoc, and Life Insurance coverage effective on the first of the month from your date of hire. Our 401(k) is 4% matched and fully vested, and we offer voluntary benefits such as Short & Long-Term Disability, Critical Illness, Accident, AD&D, Legal Shield, etc. We help you take care of your mind with a paid subscription to the Calm app, and your wallet with cashback available through thousands of vendors (Ace Hardware, Verizon, Overstock.com, and more).