MSP Frontline IT Support Technician

Brightworks IT; Louisiana (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Certification reimbursement

Job summary

Brightworks IT is seeking a Help Desk Technician to join their support team. Located in Vernon, Missouri, this role involves remote and occasional onsite technical support for diverse IT environments. Responsibilities include troubleshooting Windows and network issues, providing Tier 1/Tier 2 support, and managing service tickets using ConnectWise Manage. The ideal candidate has 1-3 years of help desk experience and strong knowledge of Windows systems, Microsoft 365, and excellent customer service skills. A competitive salary and career growth opportunities are provided.

Qualifications

• 1–3 years of experience in a help desk, IT support, or MSP environment.
• Strong knowledge of Windows 10/11, Windows Server 2016–2022, Active Directory and Group Policy.
• Excellent customer service skills and ability to manage multiple tickets.

Responsibilities

• Provide Tier 1/Tier 2 support to clients.
• Troubleshoot Windows workstations and servers, Microsoft 365 and networking issues.
• Monitor and respond to alerts from RMM tools.

Skills

Customer service skills

Windows 10/11

Active Directory

Networking fundamentals

Microsoft 365 administration

Tools

ConnectWise Manage

Kaseya

Datto

Job description

Brightworks IT is seeking a Help Desk Technician to join their support team. Located in Vernon, Missouri, this role involves remote and occasional onsite technical support for diverse IT environments. Responsibilities include troubleshooting Windows and network issues, providing Tier 1/Tier 2 support, and managing service tickets using ConnectWise Manage. The ideal candidate has 1-3 years of help desk experience and strong knowledge of Windows systems, Microsoft 365, and excellent customer service skills. A competitive salary and career growth opportunities are provided.