Onsite IT Service Delivery Manager – 24/7 Manufacturing

CAEtech Inc.; Warren, Northern (OH, KY); Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

CAEtech is seeking an experienced IT Service Delivery Manager to support integrated IT services within a manufacturing environment in Warren, Ohio. This onsite role is a full-time contract position with benefits and requires flexibility for 24/7 operations.

The candidate will manage day-to-day IT operational services across sites, coordinating with internal IT teams, business stakeholders and external providers. Strong incident and problem management ownership is essential for success.

Qualifications

• 5+ years of IT service delivery experience in manufacturing or industrial environments.
• Experience managing IT services across sites and with external providers.
• Proven ownership of incident and problem management processes.

Responsabilités

• Manage integrated IT services for assigned sites with internal and external providers.
• Understand business requirements for critical site systems and meet operational expectations.
• Develop relationships across IT, providers and stakeholders.
• Coordinate site IT change-management per ITIL with maintenance windows.
• Serve as local focal point for governance, audit and compliance including TISAX.
• Support Business Continuity and Disaster Recovery planning and testing.
• Provide insights on IT service-delivery performance and identify improvements.
• Assist IT financial processes: requisitions, PO, approvals, invoices.
• Coach and collaborate with service-provider resources.

Connaissances

IT service delivery

Stakeholder management

Incident management

Problem management

Manufacturing IT

24/7 operations

English proficiency

ITIL Foundation

Formation

Master’s degree

5+ years IT Service Delivery operations experience

Description du poste

CAEtech is seeking an experienced IT Service Delivery Manager to support integrated IT services within a manufacturing environment in Warren, Ohio. This onsite role is a full-time contract position with benefits and requires flexibility for 24/7 operations.

The candidate will manage day-to-day IT operational services across sites, coordinating with internal IT teams, business stakeholders and external providers. Strong incident and problem management ownership is essential for success.