Onsite IT Service Delivery Engineer

TT Electronics; Idaho; Hybride; USD 55 000 - 85 000; Plein temps

Résumé du poste

TT Electronics in Cleveland, OH is seeking an IT Service Delivery Engineer to support day-to-day IT operations for the Perry site and provide remote assistance to global teams. You will resolve incidents, manage requests, and maintain local IT systems and assets as part of a global IT organization.

The role requires experience with Windows, Microsoft 365, Teams, and basic server/storage networking knowledge.

Qualifications

• Minimum of two years in IT support, help desk, desktop support, or similar role.
• Hands-on experience with Windows Server environments is preferred.
• Experience with Microsoft 365, Teams, and related collaboration tools is required.
• Knowledge of ITIL concepts is helpful but not required.
• Ability to communicate clearly with users and maintain confidentiality.

Responsabilités

• Serve as the primary local IT contact for incidents, service requests, and routine changes.
• Collaborate with regional and global IT teams to resolve issues and escalate when needed.
• Support local IT systems including servers, storage, networking, and end-user devices.
• Assist with backups and ensure media handling follows policy.
• Document issues and maintain asset records and IT documentation.

Connaissances

Windows support

Microsoft 365

Teams

IT service management

Customer focus

Time management

Team collaboration

Troubleshooting

Outils

Backup Exec

HYCU

Nutanix

VoIP systems

Description du poste

TT Electronics in Cleveland, OH is seeking an IT Service Delivery Engineer to support day-to-day IT operations for the Perry site and provide remote assistance to global teams. You will resolve incidents, manage requests, and maintain local IT systems and assets as part of a global IT organization.

The role requires experience with Windows, Microsoft 365, Teams, and basic server/storage networking knowledge.