Onsite IT Service Delivery Engineer

TT Electronics; Ohio; On-site; USD 60,000 - 75,000; Full time

Job summary

TT Electronics in Greater Cleveland, Ohio, is seeking a Service Delivery Engineer to support day-to-day IT service delivery at the Perry site and provide remote support to global teams. You will resolve technical issues, support local IT systems, and follow established IT processes to deliver reliable, customer-focused support.

Responsibilities include incident handling, service requests, and routine changes; collaboration with regional and global IT teams; and participation in IT projects.

Qualifications

• Two years of IT support experience preferred.
• Experience supporting Windows, Microsoft 365, Teams, and Windows Server.
• Knowledge of server, storage, and network technologies.
• Nutanix or similar infrastructure is a plus.
• Backup tools such as Backup Exec or HYCU are a plus.
• Customer-focused approach with clear communication.
• High integrity and reliability.
• Ability to manage time and prioritize support requests.
• Ability to collaborate with local, regional, global, and virtual teams.
• Willingness to learn and contribute to service improvements.
• Minimum of two years of IT support or similar role.

Responsibilities

• Serve as local IT contact for incidents, service requests, and changes.
• Troubleshoot with regional, global, and virtual IT teams.
• Support local IT systems: servers, storage, networking, end-user devices, and meeting room tech.
• Assist with backups and ensure media handling per policy.
• Monitor system alerts and document issues; escalate when needed.
• Provide user support and guidance for approved IT services.
• Maintain asset records and local IT documentation.
• Create and manage user accounts and access controls.
• Support Microsoft Windows, Microsoft 365, Teams, and collaboration tools.
• Follow IT policies, security requirements, and standard processes.
• Assist with onsite budgeting and expense tracking.
• Participate in IT projects and system upgrades.
• Onsite role with occasional weekend work for maintenance.

Skills

ITSM basics

ITIL knowledge

Windows support

Microsoft 365

Teams

Windows Server

Networking basics

Nutanix

VoIP basics

Backup tools

Customer focus

Tools

Hardening / security tools

Job description

TT Electronics in Greater Cleveland, Ohio, is seeking a Service Delivery Engineer to support day-to-day IT service delivery at the Perry site and provide remote support to global teams. You will resolve technical issues, support local IT systems, and follow established IT processes to deliver reliable, customer-focused support.

Responsibilities include incident handling, service requests, and routine changes; collaboration with regional and global IT teams; and participation in IT projects.