IT Service Delivery Lead – On-Site Tech Support

CMC; Seguin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Day 1 Benefits Coverage

Day 1 PTO

401(k) match 4.5%

Lifestyle Benefit $500 annual

Bonuses

Life and Disability Insurance

Employee Stock Purchase Plan

Training and Advancement Opportunities

Job summary

CMC provides an excellent opportunity to contribute to the IT service delivery for our manufacturing and support environments. You will help keep customer sites operational, troubleshoot hardware and software, and coordinate with multiple IT teams across sites.

The role emphasizes problem solving, documentation, and participation in IT projects. Travel up to 25% and lifting up to 45 pounds may be required, with on-call expectations as needed.

Qualifications

• Minimum 3 years experience in Service Delivery or IT support.
• Knowledge of IT support in PC, Applications (Manufacturing systems preferred), Telecomm and Networking protocols.
• Experience with IT Ticketing Systems (ServiceNow, Cherwell), Desktop Applications and Wireless Networking.
• Knowledge of Microsoft Office 365, Windows Server, DNS, DHCP, MS Exchange, Active Directory, Office versions 2010-current, Skype for Business.
• Problem solving with root cause analysis and corrective action.
• Ability to plan, prioritize and drive issues from concept to closure.
• Excellent communication skills and ability to work across teams and sites.
• Able to lift up to 45 pounds and be available for on-call hours.
• Willingness to travel up to 25%.

Responsibilities

• Works within all aspects of Service Delivery to ensure customer site is operational.
• Maintains quality and consistency with the IT Ticketing System – Cherwell.
• Assists with Asset Management through Cherwell.
• Supports other IT teams (AD, Exchange, Server, Storage, Networking) to meet requests.
• Collaborates with teams to implement new technology rollouts, upgrades or changes.
• Acts as escalation point for Helpdesk and resolves issues promptly; installs and troubleshoots hardware/software.
• Drafts and maintains technical specifications and documentation.
• Participates in site-specific IT projects and supports manufacturing systems environment.

Skills

Service Delivery

IT support

Communication

Team player

Problem solving

Time management

English fluency

Education

Bachelor's Degree or equivalent

Tools

Cherwell

ServiceNow

Active Directory

Exchange

Windows Server

DNS/DHCP

Office 365

Job description

CMC provides an excellent opportunity to contribute to the IT service delivery for our manufacturing and support environments. You will help keep customer sites operational, troubleshoot hardware and software, and coordinate with multiple IT teams across sites.

The role emphasizes problem solving, documentation, and participation in IT projects. Travel up to 25% and lifting up to 45 pounds may be required, with on-call expectations as needed.