Onsite IT Professional I - Tech Support & Ops

Texas A&M University System; College Station (TX); On-site; USD 43,000 - 52,000; Full time

Job summary

Texas A&M University System in College Station, TX is seeking an IT Professional I to provide unit-level IT support across hardware, networks, and software. Under general direction, you will resolve technical problems, support workstations, and contribute to project planning and security.

Requirements include a bachelor's degree or equivalent, and customer service experience. The role requires onsite work, flexibility for after-hours support, and collaboration with departmental staff to meet

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Responsibilities

• Resolves technical problems and coordinates with vendors for hardware/software issues.
• Installs, configures, maintains, and supports workstation hardware/software; troubleshoots network issues.
• Provides resource estimates and progress reports; supports planning and budgeting processes.

Skills

Multitasking

Interpersonal skills

Customer service

IT fundamentals

Education

Bachelor's degree or equivalent

Job description

Texas A&M University System in College Station, TX is seeking an IT Professional I to provide unit-level IT support across hardware, networks, and software. Under general direction, you will resolve technical problems, support workstations, and contribute to project planning and security.

Requirements include a bachelor's degree or equivalent, and customer service experience. The role requires onsite work, flexibility for after-hours support, and collaboration with departmental staff to meet