Senior IT Pro I — SaaS & IT Operations Lead

Texas A&M University System Offices; College Station (TX); Sur place; USD 61 000 - 73 000; Plein temps

Résumé du poste

Texas A&M University System Offices in College Station seeks a Senior IT Professional I to provide technical oversight for administering multiple SaaS applications and ensuring compliance with the unit's standards.

Responsibilities include configuring SaaS tools, monitoring performance, managing access controls, and coordinating with vendors for resolutions while developing training materials and supporting audits and data governance efforts.

Qualifications

• Bachelor's degree in an applicable field.
• Five years of related technology experience.
• Knowledge of ITSM/ITIL concepts and practices.

Responsabilités

• Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools).
• Monitor system performance and coordinate issue resolution with vendors.
• Manage user access, roles, and permissions per security policies.
• Support SaaS application implementations and upgrades.
• Develop interfaces with internal/external systems to support core functionality.

Connaissances

ITSM/ITIL concepts

IT architecture

Project management

Security policies

Multi-tasking

Formation

Bachelor's degree in applicable field

Outils

SaaS platforms management

Identity management

Reporting tools

Description du poste

Texas A&M University System Offices in College Station seeks a Senior IT Professional I to provide technical oversight for administering multiple SaaS applications and ensuring compliance with the unit's standards.

Responsibilities include configuring SaaS tools, monitoring performance, managing access controls, and coordinating with vendors for resolutions while developing training materials and supporting audits and data governance efforts.