IT Systems & Support Specialist I

Texas A&M University; College Station (TX); On-site; USD 43,000 - 52,000; Full time

Job summary

Texas A&M University in College Station, TX seeks an IT Professional I to support unit IT needs across systems, services, applications, and databases. The role provides on-site technical assistance and collaborates with customers to resolve issues while maintaining security and standards.

The position emphasizes teamwork, customer service, and multi-disciplinary IT skills, with opportunities for professional development and involvement in department projects.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Responsibilities

• Resolves technical problems by consulting with staff and vendor support.
• Provides workstation and network support, upgrades, and training.
• Produces estimates, progress reports, and ensures compliance with standards.
• Ensures data security and adherence to policies across production environments.
• Participates in professional development and departmental projects.

Skills

Customer service

Multitasking

Teamwork

Interpersonal skills

Troubleshooting

Education

Bachelor's degree or equivalent

Customer service experience (4 months)

Tools

Project Management

ITIL

Job description

Texas A&M University in College Station, TX seeks an IT Professional I to support unit IT needs across systems, services, applications, and databases. The role provides on-site technical assistance and collaborates with customers to resolve issues while maintaining security and standards.

The position emphasizes teamwork, customer service, and multi-disciplinary IT skills, with opportunities for professional development and involvement in department projects.