IT Professional I

Texas A&M University; College Station (TX); On-site; USD 43,000 - 52,000; Full time

Job summary

Texas A&M University in College Station, TX seeks an IT Professional I to support unit IT needs across systems, services, applications, and databases. The role provides on-site technical assistance and collaborates with customers to resolve issues while maintaining security and standards.

The position emphasizes teamwork, customer service, and multi-disciplinary IT skills, with opportunities for professional development and involvement in department projects.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Responsibilities

• Resolves technical problems by consulting with staff and vendor support.
• Provides workstation and network support, upgrades, and training.
• Produces estimates, progress reports, and ensures compliance with standards.
• Ensures data security and adherence to policies across production environments.
• Participates in professional development and departmental projects.

Skills

Customer service

Multitasking

Teamwork

Interpersonal skills

Troubleshooting

Education

Bachelor's degree or equivalent

Customer service experience (4 months)

Tools

Project Management

ITIL

Job description

Department

Technology Services - Strategic Alliances & Partners

Job Title

IT Professional I

Agency

Texas A&M University

Department

Technology Services - Strategic Alliances & Partners

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

The IT Professional I, under general direction, meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.

A Glimpse of the job:

The IT Professional I, under general direction, meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.

Essential Duties and Tasks

Resolution of Technical Problems

• Confers with other personnel to resolve problems involving procedural and technical matters.
• Provides assistance in resolving hardware and software problems in coordination with vendor technical support.
• Researches technical problems and recommends appropriate solutions.
• Provides centralized computer support for on-campus and regional locations supported by the department.
• Researches, recommends, and resolves a wide range of technical and procedural issues for customers.
• Provides resource estimates and progress reports.
• Works with departmental staff to understand and define goals and objectives related to departmental technology needs.
• Recommends improvements to increase efficiency and enhance departmental operations.
• Ensures work is accurate and complies with departmental or project quality standards.

Workstation Support

• Installs, configures, maintains, and upgrades workstation hardware and software.
• Moves and relocates equipment as needed.
• Provides training and guidance to departmental student workers on workstation support procedures.
• Investigates, troubleshoots, and resolves workstation and network issues.
• Recommends workstation upgrades as needed.
• Recommends specifications for workstation, peripheral, and hardware purchases.
• Monitors and maintains system security.

Estimates and Reports

• Provides resource estimates and progress reports.

Compliance

• Ensures work is accurate and complies with departmental or project quality standards.
• Ensures compliance with applicable policies, rules, and procedures.

Data Security

• Ensures the security of customer data and applications throughout all phases of production.

Professional Development

• Participates in training and professional development activities.

Departmental Support

• Participates in committees to develop technical standards and provide direction.
• Meets with customers and technical staff to determine information technology needs and requirements.
• Provides input for planning and budgeting processes.
• Performs other duties as assigned.

What You Need To Know

Salary: $47,500 annually

Other Factors: This role is onsite in College Station, TX

Required Education and Experience

• Bachelor's degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Preferred Qualifications

• Knowledge of Project Management fundamentals and ITIL fundamentals.
• Cross-disciplined IT skills, advanced IT skills, report writing skills, intermediate troubleshooting, client relations.

Knowledge, Skills, and Abilities

• Ability to multitask and work cooperatively with others.
• Must be able to work in a collaborative team environment.
• Strong interpersonal skills.
• Customer service experience.
• Experience configuring, administering, and/or troubleshooting.

Physical Requirements

• Ability to lift and/or move medium weight objects.

Other Requirements and Factors

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system
• This position is security sensitive
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements
• This position allows alternate work location per TAMU guidelines
• May be required to provide on-call support on nights and weekends as needed.
• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.

Equal Opportunity/Veterans/Disability Employer.