Onsite IT Operations Technician — Manufacturing Floor

PDS Tech Commercial; Crawfordsville (IN); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid Sick Leave

Job summary

PDS Tech Commercial is hiring an IT Operations Technician who thrives in a fast-paced, hands-on environment. This onsite role supports employees across the enterprise, keeping systems reliable and the manufacturing operation running safely and efficiently.

You will handle user support, hardware deployment, software provisioning, and device management, with a focus on uptime, security, and safety. The position requires an IT-related associate degree, strong troubleshooting, and the ability to

Qualifications

• 1+ year of technical experience supporting end users (computers/laptops, desk phones, mobile phones, printers)
• IT-related associate degree or equivalent experience
• Strong troubleshooting and problem-solving skills
• Ability to prioritize tasks, manage time effectively, and work independently
• Excellent communication and customer service skills
• Proven accountability, dependability, and teamwork mindset

Responsibilities

• Provide technical support to employees via phone, email, chat, ticketing systems, and in-person support for onsite staff
• Support remote locations with timely IT assistance
• Order, configure, deploy, and maintain IT equipment; manage returned, loaner, and surplus hardware
• Assist with installation, maintenance, troubleshooting, and licensing of software and applications
• Troubleshoot and maintain IT infrastructure including devices, printers, servers, and network equipment
• Create and support user accounts and group memberships
• Procure, configure, distribute, and troubleshoot mobile devices
• Participate in IT projects and perform additional duties as assigned
• Work a rotational on-call schedule, including evenings and weekends
• Uphold safety policies and procedures; safety is a priority
• Obtain AZ-900, MD-102, and AZ-104 certifications within the first year

Skills

Technical support

End-user support

Communication skills

Time management

Accountability

Customer service

Education

IT-related associate degree

Tools

Windows OS

Microsoft Office/Outlook

Intune (MDM)

Networking hardware

Job description

PDS Tech Commercial is hiring an IT Operations Technician who thrives in a fast-paced, hands-on environment. This onsite role supports employees across the enterprise, keeping systems reliable and the manufacturing operation running safely and efficiently.

You will handle user support, hardware deployment, software provisioning, and device management, with a focus on uptime, security, and safety. The position requires an IT-related associate degree, strong troubleshooting, and the ability to