IT Production Operations Technician — Onsite 24x7 Support

Core-Mark; Spokane (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits from Day 1

Employee Stock Purchase Plan

401K employer matching

Education assistance

Paid time off

Job summary

Core-Mark seeks an IT Production Operations Support Technician to join our IT group. You will handle data processing operations at distribution centers and support, monitor, and maintain technology solutions across facilities in the U.S. and Canada. This full-time role keeps 24x7 operations running smoothly.

You will provide both hands-on and remote hardware support, troubleshoot, and collaborate with internal teams and vendors. We value growth and internal advancement.

Qualifications

• 2+ years of experience as a computer operator, technical support professional, or call center analyst.
• Proficiency with Microsoft Office applications.
• Familiarity with end-user support, both local and remote.
• Knowledge of IT ticket handling systems.

Responsibilities

• Performs regular, daily tasks critical to the workflow of Core-Mark operations for multiple facilities using an internally developed WMS application.
• Supports internal Core-Mark technology solutions, including Windows and LINUX based applications.
• Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
• Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.
• Works collaboratively with other support teams in the IT organization.
• Works collaboratively with business stakeholders in problem resolution and solutioning.
• Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.
• Performs other related duties as assigned.

Skills

Learning ability

Root-cause analysis

Crisis escalation

Strong communication

Shift flexibility

After-hours support

Education

Post-secondary diploma in computer/networking systems

Tools

IBM iSeries

Atlassian Jira

Job description

Core-Mark seeks an IT Production Operations Support Technician to join our IT group. You will handle data processing operations at distribution centers and support, monitor, and maintain technology solutions across facilities in the U.S. and Canada. This full-time role keeps 24x7 operations running smoothly.

You will provide both hands-on and remote hardware support, troubleshoot, and collaborate with internal teams and vendors. We value growth and internal advancement.