Onsite IT Support Technician - End User Computing

Qualfon Philippines; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

QUALFON is seeking an End User Computing Specialist to provide advanced technical support for end users onsite at our Irving, TX facility. Responsibilities include configuring hardware/software, assisting remote and executive users, and ensuring security and asset management compliance.

The role requires independent work, strong communication, and ability to resolve complex issues while meeting SLA expectations. Occasional after-hours support and travel between sites may be required.

Qualifications

• Experience supporting Windows-based end user computing environments including hardware, software, peripherals, and productivity applications.
• Working knowledge of Microsoft technologies, Windows troubleshooting, endpoint support, and common enterprise IT tools.
• Experience providing technical support to onsite, remote, senior management, and executive users.
• Ability to follow established IT processes, security requirements, and asset management procedures.
• Strong communication, customer service, documentation, and problem-solving skills.
• Ability to work independently, prioritize service requests, meet SLA expectations, and provide after-hours support when required.

Responsibilities

• Troubleshoot and configure computer hardware, peripherals, and software.
• Provide technical support to onsite and remote workers.
• Work independently with minimal supervision.
• Install and configure Microsoft technologies
• Troubleshoot common Windows software and hardware issues.
• Provide support for network and systems connectivity issues where necessary.
• Communicate with end users, client support personnel, peers, and supervisors regarding personal computer and client application issues requiring technical resolution.
• Participate in inventory control and reporting for IT hardware and software.
• Pack and ship IT equipment securely for remote employees.
• Serve as the IT liaison when coordinating with other departments in the absence of the Supervisor or Team Lead.
• Support printer setup and printing related issues.
• Adhere to company guidelines, standards, and procedures.
• Address user incidents and service requests within defined service-level agreements.
• Participate in work from home video conferences as appropriate.
• Remain available for after-hours support as needed.
• Perform all tasks as assigned.

Skills

Windows support

Microsoft technologies

End user support

IT processes & security

Documentation & communication

Independent work & SLAs

Job description

QUALFON is seeking an End User Computing Specialist to provide advanced technical support for end users onsite at our Irving, TX facility. Responsibilities include configuring hardware/software, assisting remote and executive users, and ensuring security and asset management compliance.

The role requires independent work, strong communication, and ability to resolve complex issues while meeting SLA expectations. Occasional after-hours support and travel between sites may be required.