Onsite IT Infrastructure Analyst — Bakery Production

Aspire Bakeries; Newark (CA); On-site; USD 71,000 - 80,000; Full time

Benefits offered by this job

Culture

Health & Wellness

Work-Life Balance

Financial Security

Growth & Development

Flexibility & Support

Recognition & Rewards

Job summary

Aspire Bakeries is seeking an Analyst, IT Infrastructure Support to join the Newark, CA bakery team. You will serve as the primary onsite technology resource, delivering reliable IT support for bakery production, warehousing, logistics, quality, and admin operations.

The role requires hands-on collaboration with cross-functional teams, maintaining infrastructure, supporting deployments, and ensuring security and service reliability while traveling locally and lifting equipment as needed.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, a related discipline, or an equivalent combination of education and experience.
• Minimum of six (6) years of experience in technical support, infrastructure support, desktop support, client services, or related IT functions.
• Working knowledge of Microsoft Windows operating systems, endpoint support, and Microsoft 365 technologies including Outlook, Teams, Entra ID, Intune, and Exchange Online.
• Experience supporting desktops, laptops, printers, mobile devices, conferencing systems, and related peripherals.
• Basic understanding of networking concepts including wireless networking, switching, TCP/IP, VPN connectivity, and infrastructure troubleshooting.
• Strong troubleshooting, analytical, customer service, communication, and documentation skills with the ability to manage multiple priorities.
• Ability to travel regularly (25% to 50% locally and occasionally out-of-state), work onsite, participate in on-call support, and lift or transport moderately heavy technology equipment.

Responsibilities

• Provide onsite IT support as the primary technology resource for bakery, warehouse, and office operations.
• Partner with cross-functional teams to align technology solutions with operational requirements.
• Maintain end-user technology, devices, and local infrastructure.
• Troubleshoot and resolve incidents, service requests, and infrastructure issues.
• Administer user accounts, access permissions, and endpoint configurations.
• Support technology deployments, upgrades, and IT projects.
• Promote security, compliance, documentation, and service reliability through IT processes.

Skills

Windows operating systems

End-user support

Microsoft 365

Endpoint management

Networking basics

Customer service

Documentation

Travel 25-50% locally

Education

Bachelor's degree in Information Technology or Computer Science

Equivalent experience considered

Tools

ServiceNow

SAP

Microsoft Entra ID

Intune

Exchange Online

Job description

Aspire Bakeries is seeking an Analyst, IT Infrastructure Support to join the Newark, CA bakery team. You will serve as the primary onsite technology resource, delivering reliable IT support for bakery production, warehousing, logistics, quality, and admin operations.

The role requires hands-on collaboration with cross-functional teams, maintaining infrastructure, supporting deployments, and ensuring security and service reliability while traveling locally and lifting equipment as needed.