Analyst, IT - Infrastructure Support

Aspire Bakeries; Newark (CA); On-site; USD 71,000 - 80,000; Full time

Benefits offered by this job

Culture

Health & Wellness

Work-Life Balance

Financial Security

Growth & Development

Flexibility & Support

Recognition & Rewards

Job summary

Aspire Bakeries is seeking an Analyst, IT Infrastructure Support to join the Newark, CA bakery team. You will serve as the primary onsite technology resource, delivering reliable IT support for bakery production, warehousing, logistics, quality, and admin operations.

The role requires hands-on collaboration with cross-functional teams, maintaining infrastructure, supporting deployments, and ensuring security and service reliability while traveling locally and lifting equipment as needed.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, a related discipline, or an equivalent combination of education and experience.
• Minimum of six (6) years of experience in technical support, infrastructure support, desktop support, client services, or related IT functions.
• Working knowledge of Microsoft Windows operating systems, endpoint support, and Microsoft 365 technologies including Outlook, Teams, Entra ID, Intune, and Exchange Online.
• Experience supporting desktops, laptops, printers, mobile devices, conferencing systems, and related peripherals.
• Basic understanding of networking concepts including wireless networking, switching, TCP/IP, VPN connectivity, and infrastructure troubleshooting.
• Strong troubleshooting, analytical, customer service, communication, and documentation skills with the ability to manage multiple priorities.
• Ability to travel regularly (25% to 50% locally and occasionally out-of-state), work onsite, participate in on-call support, and lift or transport moderately heavy technology equipment.

Responsibilities

• Provide onsite IT support as the primary technology resource for bakery, warehouse, and office operations.
• Partner with cross-functional teams to align technology solutions with operational requirements.
• Maintain end-user technology, devices, and local infrastructure.
• Troubleshoot and resolve incidents, service requests, and infrastructure issues.
• Administer user accounts, access permissions, and endpoint configurations.
• Support technology deployments, upgrades, and IT projects.
• Promote security, compliance, documentation, and service reliability through IT processes.

Skills

Windows operating systems

End-user support

Microsoft 365

Endpoint management

Networking basics

Customer service

Documentation

Travel 25-50% locally

Education

Bachelor's degree in Information Technology or Computer Science

Equivalent experience considered

Tools

ServiceNow

SAP

Microsoft Entra ID

Intune

Exchange Online

Job description

Hungry for a career that's as rewarding as it is delicious?

At Aspire Bakeries, we don’t just bake breads, cookies, and cakes - we create foods that bring people together. From La Brea Bakery artisan breads to Otis Spunkmeyer cookies, our products are enjoyed by millions of people every day. And behind every bite are talented manufacturing and support teams who take pride in their work and our food.

We're looking for hard-working people who will bring integrity, creativity, and a passion for excellence to everything they do - whether that's on the bakery floor, in the office, or supporting customers. In return, we offer a workplace culture built on care, ownership, and growth - where your contributions matter and your career can rise as high as our bread loaves!

With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around bakery solution. If you're ready to grow with us, we'd love to hear from you.

Why You'll Love Working At Aspire Bakeries

• Culture - Our culture thrives on collaboration, diversity, and a shared passion for excellence. We support team members, empower growth, and encourage everyone to bring their authentic selves to work.
• Health & Wellness - Comprehensive medical, dental, and vision coverage, plus company-paid life insurance and additional voluntary options to fit your needs.
• Work-Life Balance - Paid parental leave, generous paid time off, and holidays so you can recharge and spend time on what matters most.
• Financial Security - A competitive 401(k) with immediate company match, plus short- and long-term disability coverage for peace of mind.
• Growth & Development - Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries' learning and development programs.
• Flexibility & Support - HSA and FSA plans to help you manage everyday expenses.
• Recognition & Rewards - Performance incentive plans that celebrate achievements across sales, bakery performance, and individual contributions.

About the Role

We are seeking an Analyst, IT Infrastructure Support to join our team at our Newark, CA Bakery. As an Analyst, IT Infrastructure Support, you will be accountable for delivering reliable onsite technology support that enables bakery production, warehousing, logistics, quality, and administrative operations. This role serves as the primary local IT resource, ensuring seamless technology services, maintaining critical infrastructure, and partnering with business teams to drive operational excellence.

This role requires you to be onsite at a four-day job at the Newark Bakery and one-day weekly visit to the Stockton Bakery, giving you hands-on collaboration with the team and daily exposure to the pulse of the business.

Compensation

• Salary Range: $71,000 - $80,000

Core Accountabilities (What You'll be Doing)

• Provide onsite IT support and serve as the primary technology resource for bakery, warehouse, and office operations.
• Partner with cross-functional teams to align technology solutions with operational and business requirements.
• Maintain end-user technology, mobile devices, local infrastructure, and workplace technology services.
• Troubleshoot and resolve technical incidents, service requests, and infrastructure issues while meeting service expectations.
• Administer user accounts, access permissions, and endpoint configurations across approved enterprise platforms.
• Support technology deployments, upgrades, continuous improvement initiatives, and operational projects.
• Promote technology security, compliance, documentation, and service reliability through established IT processes and standards.

Minimum Qualifications (What You Bring to the Table) (Required to be Considered)

• Bachelor's degree in Information Technology, Computer Science, a related discipline, or an equivalent combination of education and experience.
• Minimum of six (6) years of experience in technical support, infrastructure support, desktop support, client services, or related IT functions.
• Working knowledge of Microsoft Windows operating systems, endpoint support, and Microsoft 365 technologies including Outlook, Teams, Entra ID, Intune, and Exchange Online.
• Experience supporting desktops, laptops, printers, mobile devices, conferencing systems, and related peripherals.
• Basic understanding of networking concepts including wireless networking, switching, TCP/IP, VPN connectivity, and infrastructure troubleshooting.
• Strong troubleshooting, analytical, customer service, communication, and documentation skills with the ability to manage multiple priorities.
• Ability to travel regularly (25% to 50% locally and occasionally out-of-state), work onsite, participate in on-call support, and lift or transport moderately heavy technology equipment.

Preferred Qualifications (Extra Ingredients for Success)

• Experience supporting technology environments within manufacturing, bakery, distribution, warehousing, retail, or other operational settings.
• Experience using IT service management platforms such as ServiceNow.
• SAP user administration and support experience.
• Experience supporting enterprise technology deployments, upgrades, and infrastructure projects.
• Demonstrated ability to collaborate effectively across technical and non-technical business functions.

Aspire Bakeries LLC values the contribution each Team Member brings to our organization. The final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to location, shift, education, skill, and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed in this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreements.

Aspire Bakeries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. We do not use artificial intelligence (AI) tools to screen, assess, or select applicants.