Help Desk Technician

Dale WorkForce Solutions; Plainview (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Dale Workforce Solutions is seeking a Help Desk Technician to join our Plainview, NY team. This on-site role focuses on resolving hardware, software, and network issues, supporting new user onboarding, and maintaining thorough incident documentation.

You will work closely with IT colleagues to stabilize operations and share knowledge across the department. Ideal candidates have a high school diploma (MCP preferred) and strong communication skills to translate complex tech concepts for

Qualifications

• Strong troubleshooting skills across hardware, software, and networks.
• Excellent ability to explain technical issues to non-technical users.
• Experience with remote troubleshooting and support tools.

Responsibilities

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
• Install, configure, and support various software applications, operating systems, and hardware devices.
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Assist with user onboarding, including setting up new equipment and configuring user accounts.
• Provide remote support and assistance as needed, ensuring minimal disruption to users.
• Collaborate with IT team to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and solutions for future reference.

Skills

Troubleshooting

Customer communication

Remote support

Multitasking

Education

High school diploma or equivalent

Microsoft Certified Professional (MCP) preferred

Tools

Office 365

Active Directory

Ticketing systems

Job description

Location: Plainview, NY -on-site 5x per week, supporting local offices

Key Responsibilities:

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
• Install, configure, and support various software applications, operating systems, and hardware devices.
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Assist with user onboarding, including setting up new equipment and configuring user accounts.
• Ensure the timely and accurate completion of all service requests and tasks.
• Provide remote support and assistance as needed, ensuring minimal disruption to users.
• Collaborate with other IT team members to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and solutions for future reference.
• Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.

Qualifications:

• High school diploma or equivalent; additional technical certifications (e.g., Microsoft Certified Professional) are a plus.
• Proven experience as a Help Desk Technician or in a similar technical support role.
• Strong knowledge of computer systems, mobile devices, and technical troubleshooting.
• Excellent communication skills with the ability to explain complex technical issues to non-technical users.
• Experience with remote troubleshooting and support tools.
• Ability to work in a fast-paced environment and manage multiple support requests simultaneously.
• Strong problem-solving skills and attention to detail.

Preferred Skills and Experience:

• Familiarity with Windows environments.
• Basic knowledge of networking principles and protocols.
• Experience working with Active Directory and Office 365.
• Familiarity with ticketing systems and IT management tools.