Junior Help Desk & IT Support Specialist

Sterling Engineering; Grayslake (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Dental & Vision plans

401(k) with match

Employee Stock Ownership (ESOP)

Job summary

A leading engineering firm in Grayslake is looking for a Junior Help Desk Support professional. This hands-on role involves assisting with daily IT operations, resolving help desk tickets, and supporting end users with hardware and software issues. Qualified candidates will have at least one year of IT support experience, an Associate’s Degree, and familiarity with Microsoft O365. This position offers full benefits, including 401(k) and ESOP plans.

Qualifications

• 1+ year of experience in Help Desk or IT support roles.
• Experience with computer and printer maintenance.

Responsibilities

• Serve as IT liaison for computing operations.
• Respond to help desk tickets in a timely manner.
• Provide support on hardware, software, and network issues.
• Troubleshoot desktop and laptop issues.
• Set up and configure user accounts.
• Manage software and hardware inventory.
• Maintain IT documentation.
• Organize server room and storage.

Skills

Help Desk Support

Customer Service

Network security

Desktop support

Education

Associate’s Degree

Bachelor’s Degree

Tools

Microsoft O365

Firewall concepts

Job description

A leading engineering firm in Grayslake is looking for a Junior Help Desk Support professional. This hands-on role involves assisting with daily IT operations, resolving help desk tickets, and supporting end users with hardware and software issues. Qualified candidates will have at least one year of IT support experience, an Associate’s Degree, and familiarity with Microsoft O365. This position offers full benefits, including 401(k) and ESOP plans.