Onsite Helpdesk Technician I – Windows & Mac IT Support

The Imagine Group, LLC; Grayslake (IL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

Paid time off

401(k) match

Life insurance

Tuition assistance

Caregiver leave

Adoption assistance

Discount programs

Job summary

The Imagine Group, LLC in Grayslake, IL is hiring a Help Desk Technician I to act as the primary support representative, logging and responding to service requests. You will assist with hands-on and remote troubleshooting of MS Office, Exchange, and Outlook, and other software.

This onsite role requires strong customer service skills, familiarity with Windows and macOS, Active Directory, and Office 365, and the ability to participate in an on-call schedule.

Qualifications

• Two-year AAS or equivalent IT education or experience.
• Understanding and experience with Active Directory.
• Working knowledge of IT Service Management and ITIL.
• Knowledge and experience with both Macintosh and Windows systems.
• Ability to relate well in a customer service role with end users.

Responsibilities

• Respond and diagnose technical problems via helpdesk tickets, calls, and emails.
• Escalate complex tickets to next level support.
• Document and maintain computer inventory.
• Provide user support for Windows and macOS software and hardware.
• Create and manage Active Directory accounts and permissions.
• Manage Office 365 email accounts and distribution groups.
• Troubleshoot LAN/WAN/VPN connections.
• Assist with setup, configuration, and maintenance of systems.

Skills

Customer service

Communication

Teamwork

Problem-solving

Time management

Education

AAS in IT or equivalent

Equivalent work experience

Tools

Active Directory

Office 365

Job description

The Imagine Group, LLC in Grayslake, IL is hiring a Help Desk Technician I to act as the primary support representative, logging and responding to service requests. You will assist with hands-on and remote troubleshooting of MS Office, Exchange, and Outlook, and other software.

This onsite role requires strong customer service skills, familiarity with Windows and macOS, Active Directory, and Office 365, and the ability to participate in an on-call schedule.