Help Desk Technician I — End User Support (Hybrid Onsite)

alleninstitute; Seattle (WA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401k plan

Medical, dental, vision insurance

Paid time off

Job summary

The Allen Institute is seeking a Help Desk Technician I for End User Support in Seattle. You will assist Windows, Mac, and Linux end users, resolve hardware and software issues, and support audiovisual setups for large meetings.

This role emphasizes strong customer service and timely problem resolution in a fast-paced environment. Requires a Bachelor's degree or equivalent training, 1–2 years of experience preferred, and familiarity with Office 365, Windows/Mac, and IT ticketing systems.

Qualifications

• Bachelor's degree, relevant certificate, or extensive on the job training.
• Experience with Windows and Mac computing resources; knowledge of Office 365 tools.

Responsibilities

• Provide timely Tier 1 Help Desk support for Windows, Mac, and Linux environments.
• Follow incident escalation procedures and notify leadership as needed.
• Install, configure and support hardware, software and peripherals on end-user workstations.
• Assist in audiovisual setup and coordination for large meetings.
• Balance daily tasks with long-term projects and build strong internal customer relationships.

Skills

IT support

Customer service

Troubleshooting

Communication

Education

Bachelor's degree

Tools

Office 365

Windows & Mac

IT knowledge base

Ticketing system

Job description

The Allen Institute is seeking a Help Desk Technician I for End User Support in Seattle. You will assist Windows, Mac, and Linux end users, resolve hardware and software issues, and support audiovisual setups for large meetings.

This role emphasizes strong customer service and timely problem resolution in a fast-paced environment. Requires a Bachelor's degree or equivalent training, 1–2 years of experience preferred, and familiarity with Office 365, Windows/Mac, and IT ticketing systems.