IT Help Desk Technician I — Windows & Mac

Midnight Oil; Grayslake (IL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Tuition assistance

Job summary

The Imagine Group is hiring an onsite Help Desk Technician I for our Grayslake facility. The role supports logging and responding to user requests, troubleshoots issues, and collaborates with staff on complex problems.

You will handle Active Directory tasks, Office 365 accounts, and basic AV support for meetings, with a focus on strong customer service and teamwork in a fast-paced environment.

Qualifications

• Two-year AAS or equivalent IT related education or equivalent work experience.
• Understanding and experience with Active Directory.
• Working knowledge of IT Service Management (ITIL).
• Knowledge and experience with both Macintosh and Windows systems.
• Ability to relate well in a customer service role with end users.

Responsibilities

• Respond to helpdesk tickets via phone, email, or portal and escalate complex issues.
• Document and maintain computer inventory.
• Provide support to employees on Windows and Apple systems.
• Manage Office 365 accounts and distribution groups.
• Assist with setup and maintenance of hardware, AV equipment, and meetings.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

Two-year IT-related education or equivalent experience

Tools

Active Directory

Office 365

Windows

macOS

VPN

Job description

The Imagine Group is hiring an onsite Help Desk Technician I for our Grayslake facility. The role supports logging and responding to user requests, troubleshoots issues, and collaborates with staff on complex problems.

You will handle Active Directory tasks, Office 365 accounts, and basic AV support for meetings, with a focus on strong customer service and teamwork in a fast-paced environment.