Onsite Help Desk Specialist - AV/Apple & Windows 11 Expert

Ampcus, Inc; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology consulting firm based in Washington, DC, is seeking a Help Desk Specialist to provide IT support both onsite and remotely. The position requires troubleshooting and resolving technical issues related to various software and hardware platforms. Responsibilities include logging complaints, managing support tickets, and providing guidance and training to staff. Candidates should have experience in IT support, be able to lift 40 pounds, and have reliable transportation for on-site needs.

Qualifications

• Prior experience tracking and maintaining accurate IT inventory records.
• Reliable personal transportation to provide service and equipment transport.
• Able to lift 40 pounds regularly.

Responsibilities

• Provide IT on-site support for all sites.
• Troubleshoot and resolve problems with desktop and mobile systems.
• Manage operations and administer help desk software.
• Track and route problems and document resolutions.

Skills

IT support

Technical assistance

Troubleshooting

Project management

Training

Tools

Windows 11

Office 365

SharePoint

Job description

A technology consulting firm based in Washington, DC, is seeking a Help Desk Specialist to provide IT support both onsite and remotely. The position requires troubleshooting and resolving technical issues related to various software and hardware platforms. Responsibilities include logging complaints, managing support tickets, and providing guidance and training to staff. Candidates should have experience in IT support, be able to lift 40 pounds, and have reliable transportation for on-site needs.