Onsite IT Helpdesk Pro — 30hrs/Week, Herndon

Team Velocity Marketing; Herndon (VA); On-site; USD 18,184 - 25,898; Part time

Job summary

Team Velocity Marketing is seeking a Helpdesk Support Specialist to provide user guidance and first-level support at their Herndon, VA office. This part-time role involves assisting with incident resolution, diagnosing IT issues, and maintaining compliance with data protection policies.

The ideal candidate holds an Associate's or Bachelor's degree in IT and has 1-2+ years of experience in IT support. Strong interpersonal skills and the ability to translate technical jargon to non-technical users are essential for success in this customer-focused environment.

Qualifications

• 1-2+ years of IT support/helpdesk experience, preferred.
• Familiarity with networks, VPN, and remote desktop tools.

Responsibilities

• Serve as the first line of support for incoming IT requests.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document issues and resolutions in the helpdesk ticketing system.
• Provide end-user training and guidance on company systems.

Skills

Strong knowledge of Windows and/or Mac operating systems

Excellent problem-solving and troubleshooting skills

Strong communication and interpersonal skills

Ability to prioritize tasks

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft Office/365

Active Directory

Job description

Team Velocity Marketing is seeking a Helpdesk Support Specialist to provide user guidance and first-level support at their Herndon, VA office. This part-time role involves assisting with incident resolution, diagnosing IT issues, and maintaining compliance with data protection policies.

The ideal candidate holds an Associate's or Bachelor's degree in IT and has 1-2+ years of experience in IT support. Strong interpersonal skills and the ability to translate technical jargon to non-technical users are essential for success in this customer-focused environment.