Part-Time IT Help Desk Analyst - On-Site Support

ServiceSource, Inc.; Denver (CO); On-site; USD 25,000 - 27,000; Part time

Job summary

ServiceSource, Inc. is seeking a Part-time IT Help Desk Analyst I to ensure proper computer operation so end users can accomplish business tasks. Responsibilities include setting up devices, resolving hardware/software issues, and providing on-site and remote support to meet SLA expectations.

The role requires a Bachelor's degree or 2-3 years IT experience, on-site 20 hours per week, and IT certifications are a plus. The position emphasizes strong communication and customer service.

Qualifications

• Bachelor's degree or minimum two to three years' IT experience required.
• IT certifications preferred.
• Must be able to work on-site 20-hours per week.

Responsibilities

• Set up desktops, laptops, tablets, and smartphones; troubleshoot and resolve hardware/software problems.
• Perform system administration duties including user accounts, shared folders, and logon scripts.
• Provide on-going on-site and off-site support and respond to software/hardware questions.
• Follow SOPs for procuring, setting up and disposing of hardware and software and update asset management database.
• Assist with assigning tickets and management of the Service Desk.
• Evaluate resolutions and alert management to trends; assist in procurements and rollouts.

Skills

Desktop & server OS

IT support

Communication

Customer service

Problem solving

Education

Bachelor's degree or 2-3 years IT experience

Job description

ServiceSource, Inc. is seeking a Part-time IT Help Desk Analyst I to ensure proper computer operation so end users can accomplish business tasks. Responsibilities include setting up devices, resolving hardware/software issues, and providing on-site and remote support to meet SLA expectations.

The role requires a Bachelor's degree or 2-3 years IT experience, on-site 20 hours per week, and IT certifications are a plus. The position emphasizes strong communication and customer service.