Onsite IT Services Technician- Herndon, VA

Cyod; Herndon (VA); On-site; USD 27,552 - 37,195; Full time

Job summary

Cyod is seeking an Onsite IT Services Technician in Herndon, VA to support end-user hardware, software and network equipment in a corporate environment. The role requires hands-on service, problem solving and strong customer focus, with regular business hours and occasional overtime.

You will install, monitor, diagnose, repair and upgrade systems, respond to ITSM tickets using ServiceNow, and help with office relocations, server rooms and networking.

Qualifications

• Minimum 5 years in a similar support role in a corporate environment.
• High proficiency with Windows 10, Windows 11 and Microsoft 365 Office Suite.
• Advanced troubleshooting skills in Adobe and other office productivity applications.
• Experience with ServiceNow ticketing system.
• Experience providing remote support via Bomgar/BeyondTrust and MS Teams.
• Experience configuring MFA on iOS/Android devices.
• Experience with Meraki networking (basic troubleshooting).
• Knowledge of file server, file sharing and SFTP applications.
• Experience with VPN issues, preferably Windows VPN client.
• Intermediate on-site networking support skills.
• Outstanding written and verbal communication skills.
• Knowledge of information security, network security, firewall administration and system administration.
• Valid driver’s license and personal vehicle.

Responsibilities

• Provide technical support for end-user hardware, software, mobile devices and peripherals.
• Install, monitor, diagnose, repair, maintain and upgrade hardware and software to ensure workstation performance.
• Respond to ITSM tickets, including updating ticket status and providing timely communications to clients.
• Participate in root-cause analysis on recurring tickets and identify opportunities for automated remediation.
• Oversee IT readiness for office relocations and new setups.
• Maintain office computer rooms, networking closets and local site servers.
• Identify and resolve problems promptly, gathering and analyzing information, while maintaining confidentiality.
• Adapt to changes in the work environment and manage competing demands.
• Travel occasionally to other regional offices.
• Perform other duties as assigned.

Skills

White-glove customer service

Communication

Time management

Problem-solving

Tools

ServiceNow

Bomgar

BeyondTrust

MS Teams

Meraki

Windows VPN client

Job description

Onsite IT Services Technician - Herndon, VA

Location: Herndon, VA. Schedule: Monday through Friday, 8:00 AM – 5:00 PM (Onsite).

Compensation: $20–$27 per hour, depending on experience, plus full benefits.

Role Overview

As a Services Technician, you will support end‑user hardware, software and network equipment in a corporate environment, ensuring optimal performance and providing excellent customer service.

Key Responsibilities

• Provide technical support for end‑user hardware, software, mobile devices and peripherals.
• Install, monitor, diagnose, repair, maintain and upgrade hardware and software to ensure workstation performance.
• Respond to ITSM tickets, including updating ticket status and providing timely communications to clients.
• Participate in root‑cause analysis on recurring tickets and identify opportunities for automated remediation.
• Oversee and ensure IT readiness for office relocations and new setups.
• Maintain office computer rooms, networking closets and local site servers.
• Identify and resolve problems promptly, gathering and analyzing information, while maintaining confidentiality.
• Demonstrate accuracy and thoroughness; monitor own work to ensure quality.
• Adapt to changes in the work environment and manage competing demands.
• Stay flexible for work outside normal hours; overtime may be required with pre‑approval.
• Travel occasionally to other regional offices.
• Perform other duties as assigned.

Additional Responsibilities

• Provide basic knowledge of computer hardware, software and peripherals.
• Effective time management, decision making and problem‑solving skills.
• Communicate technical information clearly to non‑technical audiences.
• Handle stressful, on‑site client interactions.
• Maintain strong customer‑service focus.
• Use Microsoft Windows 7, 10 and 11; Adobe applications.
• Use ticketing system (ServiceNow preferred); remote support tools (Bomgar, BeyondTrust).
• Setup and troubleshoot MFA on mobile devices.
• Ensure secure client connectivity (ethernet, TCP/IP, VPN, virtual servers).
• Basic troubleshooting of networking (Meraki networks).
• File server and sharing systems; SFTP applications.
• VPN issues troubleshooting.
• Basic on‑site networking support.
• Maintain documents and record‑keeping with confidentiality.

Required Qualifications

• Minimum 5 years in a similar support role in a corporate environment.
• White‑Glove customer service skills and high sense of urgency.
• High proficiency with Windows 10, Windows 11 and Microsoft 365 Office Suite.
• Advanced troubleshooting skills in Adobe and other office productivity applications.
• Intermediate skills in managing Local and Azure Active Directory, domains, auditing and group policy.
• Preferred: Microsoft AZ‑900 and AZ‑104 certifications.
• Experience with ServiceNow ticketing system.
• Experience providing remote support via Bomgar/BeyondTrust and MS Teams.
• Experience configuring MFA on iOS/Android devices.
• Experience with secure client PC connectivity: ethernet, TCP/IP, VPN and virtual servers.
• Experience with Meraki networking (basic troubleshooting).
• Knowledge of file server, file sharing and SFTP applications.
• Experience with VPN issues, preferably Windows VPN client.
• Intermediate on‑site networking support skills.
• Outstanding written and verbal communication skills.
• Knowledge of information security, network security, firewall administration and system administration.
• Valid driver’s license and personal vehicle.

Contact and EEO Statement

Insight is an equal‑opportunity employer; all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

We do not accept unsolicited resumes from recruiters or employment agencies.