Onsite IT Helpdesk Analyst – Tier 1 Support

TheCorporate; Sacramento (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

TheCorporate in Sacramento, CA is seeking a Computer Client Support Analyst I to provide Tier 1 desktop support within an enterprise environment. The role starts onsite, with a hybrid option after demonstrated performance and independence.

Qualified candidates have 1 year of IT service/help desk experience, strong MS Office skills, and IT certifications (CompTIA A+ preferred). Training and mentorship are provided to develop core IT competencies.

Qualifications

• 1 year of IT service/help desk operations experience.
• High School diploma or equivalent is required.
• Preferred: IT certifications such as CompTIA A+ and related training.

Responsibilities

• Provide Tier 1 desktop support for Microsoft OS and Office in an enterprise network.
• Troubleshoot desktop/mobile devices, networks, and peripherals; engage required resources.
• Diagnose and resolve issues; coordinate with on-call support for urgent events.
• Create and manage incident tickets based on priority and impact.
• Maintain adherence to policies and run books; support knowledge transfer.
• Monitor alarms/alerts; assist with problem resolution and escalation as needed.

Skills

Tier 1 support

IT service desk

Certifications

CompTIA A+

Education

High School completion

2–4 year IT degree/cert

Tools

Microsoft Office

Windows OS

Networking basics

Job description

TheCorporate in Sacramento, CA is seeking a Computer Client Support Analyst I to provide Tier 1 desktop support within an enterprise environment. The role starts onsite, with a hybrid option after demonstrated performance and independence.

Qualified candidates have 1 year of IT service/help desk experience, strong MS Office skills, and IT certifications (CompTIA A+ preferred). Training and mentorship are provided to develop core IT competencies.