Field IT Support Analyst - Tier 2 Desktop

The Corporate; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Corporate in Oakland, CA is seeking a Computer Field Analyst (CFA) to provide desk-side and remote IT support for internal staff. You will diagnose and resolve issues with desktops, printers, and other PC peripherals, prioritizing equipment needs and working with the IT team.

This role emphasizes customer service and teamwork, with opportunities to participate in IT projects and knowledge sharing, including after-hours on-call support and ongoing process improvements.

Qualifications

• At least one year of IT computer field support or face-to-face customer support experience.
• AS/BS degree in Computer Science, MIS or comparable quantitative field or equivalent related work experience
• Excellent oral and written communication skills

Responsibilities

• The Computer Field Analyst (CFA) provides basic technical and administrative service/support for client IT needs.
• Service channels include Phone, Web and Chat; assists clients with service requests and technical issues.
• Provides timely resolution or escalation to appropriate technical staff for desktops, laptops, network, or peripherals.
• Specialized areas include Network, Wireless, Enterprise Applications and Tier 2 Desktop Application support; supports positive client relationships.
• On-call support after core hours and coordination with other IT on-call staff as needed.

Education

AS/BS degree in Computer Science, MIS or comparable quantitative field or equivalent related work experience

Job description

The Corporate in Oakland, CA is seeking a Computer Field Analyst (CFA) to provide desk-side and remote IT support for internal staff. You will diagnose and resolve issues with desktops, printers, and other PC peripherals, prioritizing equipment needs and working with the IT team.

This role emphasizes customer service and teamwork, with opportunities to participate in IT projects and knowledge sharing, including after-hours on-call support and ongoing process improvements.