IT Support Analyst I

Pyramid Consulting, Inc; Sacramento (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

Pyramid Consulting, Inc. has an immediate opening for an IT Support Analyst I in Sacramento, CA. This is a 12 months contract with long-term potential and onsite work requirements.

The role focuses on Tier 1 desktop support, troubleshooting across Windows, Office, and enterprise networks. Candidates should have at least one year of IT service/help desk experience and be able to work varied shifts in a 24/7 operations center.

Qualifications

• Minimum 1 year of experience in IT service/help desk operations or Desktop Support.
• High School or equivalent experience required.
• Must be available to work varied shift schedule in a 7 X 24-hour operations center environment.
• Must be available to work onsite in Sacramento, CA.

Responsibilities

• Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment.
• Identifies and engages needed resources to remedy problems.
• Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems.
• Takes appropriate action to contact responsible support personnel to handle system wide events (e.g., outages, rollouts).
• After-hours analysts provide support after core hours.
• Contacts On-call support for urgent issues on applications used by clients.
• Manages communications and knowledge transfer within the team and stakeholders.
• Create/Assign incident tickets and work orders based on priority, impact, and complexity.

Skills

IT support

Help desk

Desktop support

Education

High School Diploma

Job description

Immediate need for a talented IT Support Analyst I. This is a 12 Months Contract opportunity with long-term potential and is located in Sacramento, CA (Onsite).

Job ID:26-24821

Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment. In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network, and peripheral issues.
• Identifies and engages needed resources to remedy problems.
• Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems.
• Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)
• After-hours analysts provide support after core hours.
• Contacts On-call support for urgent issues on applications used by clients.
• Administers active 2-way communications and "knowledge transfer" within assigned team/function, both planned/advance notice and real-time.
• Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners, and stakeholders.
• Create/Assign incident tickets and work orders based on priority, impact, and complexity to the appropriate fix agents.

Key Requirements and Technology Experience:

• Must have skills: -Minimum 1 year of experience in IT service/help desk operations or Desktop Support
• High School or equivalent experience required
• Must be available to work varied shift schedule in a 7 X 24-hour operations center environment
• Must be available to work onsite in Sacramento, CA

Our client is a leading Utility Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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