Onsite Help Desk & IT Operations Analyst

Spectraforce Technologies; Sacramento (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Spectraforce Technologies is seeking a Service/Help Desk Operations Analyst for a 12-month onsite assignment in Sacramento, CA. The role focuses on Tier 1 desktop support, troubleshooting MS Windows and Office Suite, and coordinating with on-call resources for system events.

Responsibilities include incident ticket creation, after-hours support, and maintaining knowledge transfer within the team. Strong communication and organizational skills are essential, with a focus on customer service and

Qualifications

• High School completion or equivalent is required.
• Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience is preferred.
• Assorted IT software training/learning certifications are preferred.

Responsibilities

• Provides Tier 1 desktop support for Microsoft Operating Systems and Office Suite in an enterprise network environment.
• Troubleshoots desktop and mobile computing devices, networks and peripherals; engages needed resources to remedy problems.
• Diagnoses and resolves technical issues including application, hardware, and software problems.
• Contacts on-call support for urgent issues and communicates across teams.
• Creates and assigns incident tickets and work orders based on priority and impact.

Skills

Customer service

Strong communication

Problem solving

Teamwork

Organizational skills

Education

High School completion

Two to four-year college degree / IT accreditation

Assorted IT certifications

Tools

Microsoft Excel

Microsoft Word

MS Office Suite

Job description

Spectraforce Technologies is seeking a Service/Help Desk Operations Analyst for a 12-month onsite assignment in Sacramento, CA. The role focuses on Tier 1 desktop support, troubleshooting MS Windows and Office Suite, and coordinating with on-call resources for system events.

Responsibilities include incident ticket creation, after-hours support, and maintaining knowledge transfer within the team. Strong communication and organizational skills are essential, with a focus on customer service and