Onsite IT Help Desk Technician - Windows, Office 365 Pro

Celsius Holdings, Inc.; Boca Raton (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Disability

Life Insurance

Paid Time Off

Company-paid holidays

401(k) with Company match

Identity theft and legal services

Job summary

Celsius Holdings, Inc. is seeking an IT Help Desk Technician to support and provision operating systems, hardware, software, and related applications onsite at our Boca Raton headquarters.

Under the SVP of IT guidance you will manage help desk tickets, IT assets, inventory, and user support, including password resets, Teams/SharePoint, and email archiving; A+ and Networking certs plus strong Office 365 skills are required.

Qualifications

• Must have A+ and Networking certifications.
• Strong MS Office, Outlook, Excel, and PowerPoint skills.
• Typing 50+ WPM and excellent communication.

Responsibilities

• Resolve help desk tickets and provision/deprovision services.
• Inventory management of hardware and software assets.
• Maintain operation of office equipment and digital resources.
• Assist with password resets, mobile devices, and email archiving.
• Assist users with TEAMS groups/channels or SharePoint sites.
• Create Application Job Aids for managers to use and distribute as tutorials.
• Other duties as assigned.

Skills

A+ Certification

Networking Cert

MS Office

Typing 50 WPM

Customer Support

Problem Solving

Windows 11

Windows Server

Office365

Teams

SharePoint

Power BI

Power Automate

Python

Inventory Mgmt

IP Phones

JIRA

Adobe

Education

AS or BS Degree – Computer Information Management

Tools

JIRA

Adobe

Office365

Teams

SharePoint

Job description

Celsius Holdings, Inc. is seeking an IT Help Desk Technician to support and provision operating systems, hardware, software, and related applications onsite at our Boca Raton headquarters.

Under the SVP of IT guidance you will manage help desk tickets, IT assets, inventory, and user support, including password resets, Teams/SharePoint, and email archiving; A+ and Networking certs plus strong Office 365 skills are required.