Onsite IT Help Desk Technician — Entry Level

Wellington Steele & Associates; City of Rochester (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Wellington Steele & Associates is seeking an IT Help Desk Technician in Rochester, NY for a 6-month contract role. This entry-level position requires a reliable, customer-focused individual to provide technical support to end users. Responsibilities include troubleshooting IT issues, supporting user accounts, and setting up desktops. Candidates should have experience with Active Directory and Cisco networking basics. The company offers a supportive environment with opportunities for growth in the healthcare sector.

Qualifications

• Experience or exposure to Active Directory (user management, resets, permissions).
• Basic knowledge of Cisco networking (switches, routers, connectivity).
• Comfortable handling phone support and interacting with users daily.

Responsibilities

• Provide first-line technical support via phone, email, and in person.
• Troubleshoot hardware, software, and network-related issues.
• Support user accounts, password resets, and permissions in Active Directory.

Skills

Active Directory management

Cisco networking

Customer service skills

Communication skills

Windows environments understanding

Education

CompTIA A+, Network+, or similar certifications

Internship or help desk experience

Tools

Ticketing systems

Job description

Wellington Steele & Associates is seeking an IT Help Desk Technician in Rochester, NY for a 6-month contract role. This entry-level position requires a reliable, customer-focused individual to provide technical support to end users. Responsibilities include troubleshooting IT issues, supporting user accounts, and setting up desktops. Candidates should have experience with Active Directory and Cisco networking basics. The company offers a supportive environment with opportunities for growth in the healthcare sector.