IT Service Desk Pro | Onsite 9-5 Support

Rochester Regional Health; New York (NY); On-site; USD 68,770,000 - 83,097,000; Full time

Job summary

Rochester Regional Health is seeking an IT Service Desk Technician to be the first point of contact for internal IT requests in Rochester, NY. This onsite role is 40 hours per week with a Mon–Fri schedule from 9:00 AM to 5:00 PM.

You will provide in-person, phone, and email support, troubleshoot issues, and escalate where needed to ensure high first-contact resolution. Strong customer service and basic networking knowledge are desired.

Qualifications

• 1+ years’ experience within IT field, preferably in person help desk role.
• Associates Degree in IT field preferred.
• Good customer service skills and strong communication abilities.

Responsibilities

• Provide end-user IT support in person, over the phone, or via email/chat.
• Resolve customer issues and requests proficiently and effectively.
• Manage incident tickets and ensure proper routing and escalation.
• Participate in IT on-call rotation and adhere to SLAs.
• Maintain Asset Tracking Database and document resolutions.

Skills

IT support

Education

Associates Degree in IT

Tools

Microsoft Office

Network tools

Job description

Rochester Regional Health is seeking an IT Service Desk Technician to be the first point of contact for internal IT requests in Rochester, NY. This onsite role is 40 hours per week with a Mon–Fri schedule from 9:00 AM to 5:00 PM.

You will provide in-person, phone, and email support, troubleshoot issues, and escalate where needed to ensure high first-contact resolution. Strong customer service and basic networking knowledge are desired.