Help Desk Technician - MSP IT Support | Cert Reimbursement

Brightworks IT; Town of Oneonta (NY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Certification reimbursement and study time

Job summary

Brightworks IT is seeking a full-time Help Desk Technician in Oneonta, NY. The role involves providing remote and occasional onsite technical support, troubleshooting a variety of IT issues, and ensuring customer satisfaction. Qualified candidates should have 1-3 years of experience, strong knowledge of Windows operating systems, and excellent customer service skills. The position offers competitive salary, health benefits, and a structured career path with opportunities for advancement.

Qualifications

• 1–3 years of experience in a help desk, IT support, or MSP environment.
• Hands-on experience with Microsoft 365 administration.
• Ability to prioritize and manage multiple open tickets in a fast-paced environment.

Responsibilities

• Respond to inbound service requests via phone, email, and ticketing system.
• Diagnose and resolve issues related to Windows workstations and servers.
• Document all work thoroughly in ConnectWise, maintaining accurate time entries.

Skills

Windows 10/11

Windows Server 2016–2022

Active Directory

Microsoft 365 administration

Networking fundamentals

Customer service skills

RMM tools (Kaseya, Datto)

PSA ticketing systems (ConnectWise Manage)

Education

CompTIA A+, Network+, Security+ certifications

Microsoft certifications (MS-900, AZ-900, MD-102)

Tools

ConnectWise Manage

Kaseya

Datto

Job description

Brightworks IT is seeking a full-time Help Desk Technician in Oneonta, NY. The role involves providing remote and occasional onsite technical support, troubleshooting a variety of IT issues, and ensuring customer satisfaction. Qualified candidates should have 1-3 years of experience, strong knowledge of Windows operating systems, and excellent customer service skills. The position offers competitive salary, health benefits, and a structured career path with opportunities for advancement.