IT Help Desk

Wellington Steele & Associates; City of Rochester (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Wellington Steele & Associates is seeking an IT Help Desk Technician in Rochester, NY for a 6-month contract role. This entry-level position requires a reliable, customer-focused individual to provide technical support to end users. Responsibilities include troubleshooting IT issues, supporting user accounts, and setting up desktops. Candidates should have experience with Active Directory and Cisco networking basics. The company offers a supportive environment with opportunities for growth in the healthcare sector.

Qualifications

• Experience or exposure to Active Directory (user management, resets, permissions).
• Basic knowledge of Cisco networking (switches, routers, connectivity).
• Comfortable handling phone support and interacting with users daily.

Responsibilities

• Provide first-line technical support via phone, email, and in person.
• Troubleshoot hardware, software, and network-related issues.
• Support user accounts, password resets, and permissions in Active Directory.

Skills

Active Directory management

Cisco networking

Customer service skills

Communication skills

Windows environments understanding

Education

CompTIA A+, Network+, or similar certifications

Internship or help desk experience

Tools

Ticketing systems

Job description

Overview

Job Title: IT Help Desk

Location: Victor, NY (Onsite)

Employment Type: 6-month contract to hire

Hours: Monday - Friday (7:30 am - 4 pm)

About the Company

Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities

Key Responsibilities

• Provide first-line technical support via phone, email, and in person
• Troubleshoot hardware, software, and network-related issues
• Support user accounts, password resets, and permissions in Active Directory
• Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
• Set up and configure desktops, laptops, and peripherals
• Escalate more complex issues as needed
• Document tickets, resolutions, and processes
• Deliver strong customer service to internal users

Qualifications

Required Skills & Qualifications

• Experience or exposure to Active Directory (user management, resets, permissions)
• Basic knowledge of Cisco networking (switches, routers, connectivity)
• Comfortable handling phone support and interacting with users daily
• Strong communication and customer service skills
• Ability to work onsite and support users face-to-face
• Basic understanding of Windows environments and IT fundamentals

Preferred

• CompTIA A+, Network+, or similar certifications
• Internship or help desk experience
• Experience with ticketing systems