Onsite IT Help Desk Technician – End-User Support

BC Tech Pro; Huntsville (AL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health, Dental and Vision

401k

Job summary

BC Tech Pro in Huntsville, AL is seeking an intermediate IT support technician responsible for repairing and servicing end-user devices in an onsite environment. The role includes troubleshooting desktops, laptops, tablets, printers, and providing timely desk-side assistance.

You'll perform IMAC tasks, support VIP users, and ensure adherence to ITIL processes and internal service procedures. Candidates should have technical school certification or equivalent experience, knowledge of

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• May require additional customer-specific certifications or training as required.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers.
• Support VIP clients.
• Respond to change management requests and provide desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Deliver desk-side support and related tasks.
• Demonstrate professional technical and customer service skills.
• Meet customer satisfaction and service metrics.
• Communicate repair status and estimates to end-users and service desk.
• Follow documented service policies.
• Other duties as needed.

Skills

Communication

Customer-facing

Follow instructions

Lift 50 lbs

Repair kit ownership

Education

Technical school certification

Job description

BC Tech Pro in Huntsville, AL is seeking an intermediate IT support technician responsible for repairing and servicing end-user devices in an onsite environment. The role includes troubleshooting desktops, laptops, tablets, printers, and providing timely desk-side assistance.

You'll perform IMAC tasks, support VIP users, and ensure adherence to ITIL processes and internal service procedures. Candidates should have technical school certification or equivalent experience, knowledge of