IT Service Desk Support Technician

TEEMA; Mobile (AL); On-site; USD 28,000 - 41,000; Part time

Job summary

TEEMA in Mobile, AL is seeking a Contract IT Service Desk Support Technician to support a fast-paced healthcare technology rollout onsite. You will deploy and image desktop and laptop systems, perform workstation setup, and ensure smooth end-user experiences.

The role emphasizes data transfer during migrations, software and peripheral installations, and strong customer service. Use ServiceNow for ticketing and collaborate with IT teams to deliver reliable support.

Qualifications

• Experience deploying desktops, laptops, or workstations in a professional environment.
• Familiarity with Active Directory user administration and account support.
• Knowledge of Microsoft Office, Citrix, and printer installations.
• Strong troubleshooting skills for common hardware and peripheral issues.
• Excellent communication and customer service skills.

Responsibilities

• Configure, image, and deploy 60–80 desktop and laptop systems
• Perform workstation setup, software installation, and basic system configuration
• Transfer user data from legacy devices to new systems
• Install and support Microsoft Office, Citrix, printers, and related peripherals
• Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity
• Maintain clean, organized workstation installations with proper cable management
• Document and manage support requests using ServiceNow
• Provide basic end-user guidance during equipment rollouts and installations

Skills

Desktop deployments

Active Directory administration

Microsoft Office (Office 365)

Citrix

Troubleshooting hardware

Customer service

Tools

ServiceNow

Printer installations

Job description

Contract IT Service Desk Support Technician
Location: Mobile, AL (100% Onsite)
Duration:Contract

Join a fast-paced healthcare technology environment supporting a major workstation refresh and end-user technology deployment initiative. This is an excellent opportunity for an IT support professional who enjoys hands-on technical work, desktop deployments, and delivering exceptional customer service.

What You’ll Do

• Configure, image, and deploy 60–80 desktop and laptop systems
• Perform workstation setup, software installation, and basic system configuration
• Transfer user data from legacy devices to new systems
• Install and support Microsoft Office, Citrix, printers, and related peripherals
• Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity
• Maintain clean, organized workstation installations with proper cable management
• Document and manage support requests using ServiceNow
• Provide basic end-user guidance during equipment rollouts and installations

What We’re Looking For

• Experience with desktop, laptop, or workstation deployments in a professional environment
• Familiarity with Active Directory user administration and account support
• Knowledge of Microsoft Office, Citrix, and printer installations
• Strong troubleshooting skills for common hardware and peripheral issues
• Ability to manage repetitive technical tasks efficiently while maintaining attention to detail
• Excellent communication, customer service, and organizational skills

This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable enterprise experience while contributing to a high-visibility technology rollout project.