Onsite IT Help Desk Specialist - Windows, iOS & Office 365

Hunt Electric Corporation; Cudahy (WI); On-site; USD 63,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Hybrid schedule

ESOP

401(k) match

Annual discretionary bonus

Generous PTO

Job summary

Hunt Electric Corporation in Wisconsin-Cudahy is seeking an IT Help Desk Specialist to support employees with setup and day-to-day IT needs. This on-site role covers hardware, software, networks, Windows and iOS, and Office 365.

You will install, upgrade, and troubleshoot devices, monitor systems, document issues, maintain inventory, and collaborate with other teams while delivering strong customer service and clear communication.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience or equivalent combination of education and experience.
• Windows OS and iOS experience.
• Experience with Microsoft Office and Office 365 applications/services.
• High proficiency in technology, systems, tools and applications.
• Maintain a high degree of confidentiality.
• Excellent planning and organizational skills.
• Strong customer service skills.
• Ability to work independently.
• Strong attention to detail and problem solving.
• Strong verbal, written and interpersonal communication skills.
• Willingness to learn and use training options when available.

Responsibilities

• Install, maintain, and upgrade computer hardware and software.
• Provide support on laptops, tablets, smartphones, printers, networks, phone systems, etc.
• Provide support on Windows and iOS based applications.
• Support cloud-based solutions (i.e. Office 365).
• Monitor status of systems and applications – responding to reported events and issues.
• Track and document support issues and projects.
• Maintain inventory and document systems, and applications.
• Follow safe work practices and accident prevention procedures.
• Communicate directly and indirectly with staff and other support resources.
• Other duties as assigned.

Skills

Windows OS

iOS

Office 365

Customer service

Troubleshooting

Networking basics

Independent work

Education

High school diploma or equivalent

Tools

Office 365

Remote assistance tools

Job description

Hunt Electric Corporation in Wisconsin-Cudahy is seeking an IT Help Desk Specialist to support employees with setup and day-to-day IT needs. This on-site role covers hardware, software, networks, Windows and iOS, and Office 365.

You will install, upgrade, and troubleshoot devices, monitor systems, document issues, maintain inventory, and collaborate with other teams while delivering strong customer service and clear communication.