IT Help Desk Specialist

Hunt Electric; Cudahy (WI); On-site; USD 63,000 - 88,000; Full time

Benefits offered by this job

Employer-paid premiums

401(k) match

ESOP

Annual bonus

PTO & holidays

Flexible hybrid schedules

Job summary

Hunt Electric in Cudahy, WI is seeking an IT Help Desk Specialist to assist employees with setup and support of hardware, software, and mobile devices, including Windows, iOS, and Office 365.

The role requires a High School diploma, 3+ years of experience, strong customer service, confidentiality, and the ability to work independently in an on-site office environment.

Qualifications

• High school diploma or equivalent is required.
• Minimum 3+ years of experience in IT help desk or related role.
• Proficiency with Windows OS and iOS devices, Microsoft Office 365.
• Strong customer service, confidentiality, and communication skills.

Responsibilities

• Install, maintain, and upgrade computer hardware and software.
• Provide support for laptops, tablets, smartphones, printers, networks, and phone systems.
• Support Windows and iOS based applications including Office 365.
• Monitor systems and respond to issues; track and document support requests.
• Maintain inventory and document systems and applications.
• Follow safety practices and communicate with staff and other resources.
• Other duties as assigned.

Skills

Windows OS

iOS experience

Customer service

Problem solving

Communication

Independence

Confidentiality

Organization

Education

High school diploma or equivalent

Tools

Office 365

Job description

Job Description Summary

The IT Help Desk Specialist is responsible for assisting employees with the setup and support of a variety of equipment, systems and applications. This includes, but is not limited to, workstations, computers, tablets, phones, Windows, networking and iOS.

This position is on-site at our Cudahy, WI location.

Job Description

Role & Responsibilities

• Install, maintain, and upgrade computer hardware and software.
• Provide support on laptop computers, tablets, smart phones, printers, networks, phone systems, etc.
• Provide support on Windows and iOS based applications.
• Support cloud-based solutions (i.e. Office 365).
• Monitor status of systems and applications – responding to reported events and issues.
• Track and document support issues and projects.
• Maintain inventory and document systems, and applications.
• Follow safe work practices and accident prevention procedures.
• Communicate directly and indirectly with staff and other support resources.
• Other duties as assigned.

Qualifications And Education Requirements

• High school diploma or equivalent.
• 3+ years of experience or equivalent combination of education and experience.
• Windows Operating Systems and iOS experience.
• Experience with Microsoft Office and Office 365 applications/services
• High proficiency in technology, systems, tools and applications.
• Maintain a high degree of confidentiality.
• Excellent planning and organizational skills.
• Strong customer service skills.
• Ability to work independently.
• Strong attention to detail and problem solving.
• Strong verbal, written and interpersonal communication skills.
• Willingness to learn and use training options when available.

Physical Requirements

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines.
• Employees are frequently required to sit, and occasionally required to kneel, reach, stoop, crouch or crawl.
• This position requires the ability to lift files, open file cabinets, and bend or stand as necessary.
• This position may occasionally lift up to 25 pounds.

Why Hunt Electric?

Hunt Electric is a 100% employee-owned company with over 60 years of stability, momentum, and exciting growth ahead—our future is bright! We’re proud of our people-first culture, where every decision starts with, 'How will this impact our people?' We put safety first, believe we’re better together, and bring the energy of a growing company with the foundation of a business that’s been trusted for decades.

• 100% Paid Premiums: Medical, dental, and vision insurance premiums are 100% employer-paid for you and your family. Plus, a cash benefit if you opt out.
• Three Pillars of Retirement: We are proud to offer three modes of retirement to ensure you are well-positioned for the future: a 401(k) match, profit sharing, and an ESOP that makes you an employee-owner.
• Annual Discretionary Bonus: Employees enjoy an annual discretionary bonus based on company performance and individual contributions.
• Work-Life Balance: 3+ weeks PTO to start, paid holidays, sick time, and flexible hybrid schedules for many positions.
• Growth & Community: Internal learning and development, multiple Employee Resource Groups, family-friendly work events, and a deep commitment to community volunteering.

Pay Range

$63,232.00 - $87,552.00

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only. In addition to base compensation, Hunt Electric offers a robust benefits plan. See below for additional details or visit our website at Hunt Electric Careers.

Learn more about our benefits and culture: https://www.huntelec.com/employment/.

Watch our Beyond the Breaker podcast to learn about what Hunt Electric is up to.

Hunt Electric Corporation and affiliates are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws.

Hunt Electric Corporation participates in E-Verify.

As part of our recruitment, screening, and hiring processes, your resume may be reviewed using AI tools to help us identify relevant skills and experience. The use of such AI tools is subject to human oversight and every hiring and employment-related decision is thoughtfully reviewed by a real person.