Senior IT Helpdesk & Exec Support — Onsite Boston

Motion Recruitment; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation Time

Stock Options

Job summary

Motion Recruitment in Boston, MA seeks a Senior Enterprise Service Technician to provide hands-on support across Microsoft 365, Windows and macOS devices, mobile tech, business applications, and collaboration tools.

This high-visibility role favors a proactive problem solver who takes ownership and delivers discreet, polished support to senior professionals, with involvement in device rollouts, migrations, and service improvements.

Qualifications

• 4+ years of desktop support or service desk experience, including 2+ years in a senior or escalation role.
• Strong Windows 10/11 and Microsoft 365 experience.
• Working knowledge of Microsoft Entra ID, Active Directory, MFA, and conditional access.
• Experience with Microsoft Intune and iOS device support.
• Working knowledge of macOS and an ITSM ticketing platform.
• Excellent communication, sound judgment, and discretion with confidential information.
• A proactive, solutions‑focused approach and experience supporting executives.

Responsibilities

• Resolve account, access, device, application, and collaboration issues.
• Provide high‑touch executive, calendar, and live meeting support.
• Set up and manage mobile devices, new‑hire equipment, loaners, and offboarding.
• Support conference rooms, firm events, and first‑line network or building‑access requests.
• Document tickets, identify recurring issues, and contribute to technology rollouts and improvements.

Skills

Desktop support

Windows 10/11

Microsoft 365

Entra ID

Active Directory

MFA

Intune

macOS

ITSM

Executive support

Confidential information

Communication

Job description

Motion Recruitment in Boston, MA seeks a Senior Enterprise Service Technician to provide hands-on support across Microsoft 365, Windows and macOS devices, mobile tech, business applications, and collaboration tools.

This high-visibility role favors a proactive problem solver who takes ownership and delivers discreet, polished support to senior professionals, with involvement in device rollouts, migrations, and service improvements.