Onsite IT Help Desk Pro — Part-Time, Fast-Paced Support

Nottingham Spirk; Cleveland (OH); On-site; USD 30,000 - 36,000; Part time

Job summary

Nottingham Spirk in Cleveland, Ohio is seeking a Tier 1 Help Desk Technician for part-time, onsite work. The ideal candidate will provide professional IT support, troubleshoot issues, and help department heads resolve problems quickly in a fast-paced environment.

The role requires strong communication, problem-solving, and time-management skills. You will support Windows and Mac OS workstations and mobile devices (Android/iOS), contributing to process improvements with minimal supervision.

Qualifications

• 3–5 years in a professional Help Desk or similar role.
• Strong customer service and communication skills.
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Proficient with Windows and Mac OS; familiarity with mobile devices.

Responsibilities

• Provide users with technical support for all internal computer problems.
• Install software, resolve user issues, educate users on operating equipment.
• Meet with department heads, managers, supervisors, end users, vendors to resolve problems.
• Review technical needs to plan and coordinate project activity.
• Review, report and implement facility IT activities and initiatives.
• Modify existing software configuration and settings to correct errors or adapt to new hardware.
• Analyze user needs and software requirements to determine feasibility within time/cost constraints.
• Confer with third-party system provider to design system and obtain information on limitations and capabilities.
• Store, retrieve, and manipulate data for analysis of system capabilities.
• Manage, program and maintain phone lines and data log for Android and IOS and voicemail.

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Time management

Autonomous working

Stress tolerance

Tools

Windows OS

MAC OS

Android devices

iOS devices

Job description

Nottingham Spirk in Cleveland, Ohio is seeking a Tier 1 Help Desk Technician for part-time, onsite work. The ideal candidate will provide professional IT support, troubleshoot issues, and help department heads resolve problems quickly in a fast-paced environment.

The role requires strong communication, problem-solving, and time-management skills. You will support Windows and Mac OS workstations and mobile devices (Android/iOS), contributing to process improvements with minimal supervision.